FAQs

Siri (20)

• What is Siri and how do I set it up on my iPhone?

  Siri is a digital and voice assistant that is available on Apple's iPhone, iPad and iWatch...

• How do I set up Siri on my iPhone?

  Before you sign in to your Westpac mobile banking app, go to the Menu on the top left...

• Siri does not recognise my voice, what should I do?

  We suggest using common phrases such as 'Hey Siri, what is my Westpac account balance'...

• What are the phrases I can use with Siri?

  You can use the below phrases to check your balance and make a payment...

• If I don't have biometrics set up on my iPhone, can I still use Siri?

  Yes, but you can only use it to view the balances of your accounts that have been setup in your Quick Balance in the Westpac app.

• How do I disable Siri?

  Before you sign in to your Westpac mobile banking app, go to the Menu on the top left...

• What can I do using Siri?

  You can use Siri to do the following banking actions from the Westpac app...

• On what devices can I use Siri for Westpac banking?

  All Apple iPhone devices operating on iOS11 and upwards.

• Who can use Siri for Westpac banking?

  Consumer customers with our mobile app on their iPhone can access...

• How do I check my balance?

  Press the 'Home' button at the bottom centre of your iPhone (or side button for iPhone X). You will hear two beeps...

• Can I make payments to friends, pay bills or transfer money using Siri?

  You can make a payment to payees set up in your Pay Anyone address book...

• Can I make a payment from my Credit Card using Siri?

  At this stage, you can only use a transaction account linked to Siri.

• Can I make a payment in a different currency using Siri?

  No, at the moment you can only make a payment in Australian Dollars (AUD).

• What are the eligible accounts that I can register to make payments using Siri?

  You can register your transaction account to make payments.

• How do I know if my payment went through?

  Sign in to the Westpac app and review the payment from your eligible account.

• Is Siri Westpac banking secure?

  Yes. When you use Siri for Westpac banking, you will be prompted for your personal biometrics...

• Can someone else use Siri to make a payment with my Westpac account?

  No. When you use Siri for Westpac banking to make a payment, you will be prompted for your personal biometrics...

• Is any of my information stored on the device?

  Any information stored on your device is securely encrypted and protected by your biometric sign in details.

• What information am I sharing with Apple via Siri?

  Only your Siri instructions and phrases. Your banking details are not shared with Apple.

• Can I include a description with in my Siri payment?

  Yes. Use a phrase like “Pay Greg $20 for dinner” to send a payment with ‘dinner’ as your payment description...