How do I transfer my PayID?
To transfer a PayID that you created with another financial institution to Westpac, you will need to start the process with the other financial institution.
- Ask them to put your PayID into a Transfer state
- Then go to the Westpac Mobile Banking App, sign in to Mobile Banking and select Self serve > Account Services > PayID / Pay to Mobile Settings > Register
Or on a desktop, sign in to Online Banking and select Services & preferences > Account services > PayID / Pay to Mobile Settings > Register
To transfer a PayID created with Westpac to another financial institution, contact our Help Desk on 1300 730 408.
- Ask us to put your PayID into a Transfer state
- Then contact the other financial institution to complete the transfer
Until the transfer is completed, Pay to Mobile Payments and Osko Payments to your PayID will be directed to your account with us.
If the transfer does not complete within 14 days, it will expire and your PayID will remain linked to your Westpac account. You can request us to transfer your PayID again at any time.
Once your PayID has been successfully registered at the other financial institution, payments to your PayID will no longer be received into your Westpac account and Personal customers will no longer be able to pay mobile number payees in Westpac Live.