FAQs

How can I track the progress of my International payment?

Payment tracking can be completed in Online Banking and the App. Where available, the following tracking information will display:

1. Progress updates
2. Intermediary and receiving banks
3. Dates and times of updates

In the Westpac App

Option 1: Payments list

1. Sign in and tap Payments (bottom menu), then Manage (top menu).
2. Tap All payments and select your international payment.
3. The payment details screen will show tracking information

Option 2: Transaction details

1. Sign in and tap Accounts, then select the account used for the payment.
2. From the transaction list, select the international payment.
3. Tap View payment and tracking details to open the payment details screen.
4. Tracking information will display as above.

In Online Banking

Option 1: Payments list

1. Sign in and select Payments list from the Payments menu.
2. Click the Past tab and select your international payment.
3. Tracking information appears at the end of the Payment summary section.

Option 2: Transaction details

1. Sign in and select the account used for the payment from the Overview page.
2. From the transaction list, select the international payment.
3. Click View payment and tracking details to open the Payment screen.
4. Tracking information will display as above.

Note: Updates depend on other banks. Some may take longer or may not provide tracking.