What happens if my Samsung phone is lost or stolen?
There are 4 main options if your Samsung Phone is lost or stolen:
Lock your Samsung Phone
You will need to login to Samsung Find My Mobile service and place a lock on your phone. This will ensure if someone attempts to make a purchase using your phone they are prompted to unlock the phone before the transaction can proceed. Then you need to complete a remote factory reset that will remove your card from your phone (and all other content). Note that this won’t come into effect if the phone does not have network connectivity. Plastic Cards can continue to be used.
Suspend your card
You will need to login to Samsung Find My Mobile service and suspend your card. Plastic Cards can continue to be used.
Lock card temporarily
Sign in to Westpac Online Banking and self-serve to place a temporary block on your plastic Card through the Card on Hold service or report it lost or stolen. You will be unable to use Samsung Pay if your plastic Card has a temporary block.
You can use Westpac Live Online Banking or call us to cancel your Card.