FAQs

Handycard Debit Mastercard (15)

• Handycard to Westpac Debit Mastercard Transition

  Westpac is replacing Westpac Handycards with a Westpac Debit Mastercard® to meet regulatory requirements and give you more ways to pay – online, overseas, and with added security features like dynamic CVC and card locking.

• Handycard to Westpac Debit Mastercard Prepare for the Transition

  Learn what to expect during the Westpac Handycard to Westpac Debit Mastercard® transition, including key dates, delivery details, how to update your contact info, and what happens if you don’t activate your new card.

• Handycard to Westpac Debit Mastercard Supporting Your Child

  Find out how to support your child as they transition from a Handycard to a Westpac Debit Mastercard®, including card setup, parental controls, and managing spending through the Family Hub.

• Handycard to Westpac Debit Mastercard Financial Manager Support

  Supporting someone in the transition to a Westpac Debit Mastercard®? Find out what to expect, how to manage card settings, update contact details, and ensure secure access during the change.

• Handycard to Westpac Debit Mastercard Card Features

  Explore the features of the Westpac Business Debit Mastercard®—from global access and mobile wallets to enhanced security like dynamic CVC, card lock, and 24/7 fraud monitoring.

• Handycard to Westpac Debit Mastercard Add Your Card to Digital Wallet

  Received your new Westpac Debit Mastercard®? Add it to your digital wallet via the Westpac App to start making secure contactless payments online and in-store.

• Handycard to Westpac Debit Mastercard Card Not Working

  Having trouble with your new Westpac Debit Mastercard®? Here’s how you can get help to get your card working again.

• Handycard to Westpac Debit Mastercard Card Not Yet Received

  Waiting on your new Westpac Debit Mastercard®? Learn what to do if it hasn’t arrived or was sent to the wrong address, and how to get help quickly.

• Handycard to Westpac Debit Mastercard Closure Inactive Handycard

  Learn what to do if you received a Handycard closure notice for an inactive Handycard. Make an eligible transaction within 60 days to stay eligible for a new Westpac Debit Mastercard®.

• Handycard to Westpac Debit Mastercard Daily Limits

  Daily limits may change with your new Westpac Business Debit Mastercard®. Learn how limits are split and how to update them via Online Banking or the Westpac App.

• Handycard Closure with an Existing Debit Mastercard®

  Received a Handycard closure notice? Learn what to do if you already have a Westpac Debit Mastercard® or Westpac Business Debit Mastercard® linked to the same account.

• Handycard to Westpac Debit Mastercard Lost or Stolen Card

  Learn what to do if your Westpac Handycard or Westpac Debit Mastercard® is lost or stolen during your card transition, including how to temporarily lock or report your card and request a replacement.

• Handycard to Westpac Debit Mastercard Manage Recurring Payments

  Learn how to update your recurring payments when switching from a Westpac Handycard to a new Westpac Debit Mastercard®.

• Handycard to Westpac Debit Mastercard Opt Out of the Transition

  Learn how to opt out of the new Westpac Debit Mastercard® while continuing to manage your account securely and confidently without card access.

• Handycard to Westpac Debit Mastercard Order Your Debit Mastercard

  If your card has been closed during the transition, find out how to request a new Westpac Debit Mastercard®