FAQs

Will I need to update my direct debits and recurring payments when switching to a Westpac Debit Mastercard®?

Updating your direct debits and recurring payments on your new Westpac Debit Mastercard® depends on how your payments were originally set up.

• Direct debits are authorised arrangements where a third party withdraws money directly from your bank account using your BSB and account number. These are commonly used for bills, loan repayments, and memberships. If your direct debits were set up this way, no changes are needed – they’re tied to your account, not your card.
• Recurring payments, on the other hand, are typically set up using your card details (card number, expiry date, and CVV). These are often used for services like streaming subscriptions or memberships. If you’ve set up recurring payments using your Handycard, you’ll need to update those with your new Westpac Business Debit Mastercard® details.

What you should do:

1. Review your statements to identify payments linked to your Handycard.
2. Update your payment details with merchants using your new card.
3. Use Westpac Online Banking or the Westpac App to manage and monitor your recurring payments.

How do I create or manage recurring payments on my new Westpac Debit Mastercard®? 

You can find out more about how to create, change or cancel a recurring payment on your new Westpac Debit Mastercard®, by following these steps on our website.