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How do I register for Westpac Protect™ SMS Code? 

You can do this in the Westpac iPad App, Online Banking or the Westpac App, as long as your mobile number is linked to the account.
 
To add your mobile number, call us on  1300 655 505 8am-8pm Sydney time, 7 days a week or  61 2 9155 7700, if overseas.

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

  1. Search SMS code and token in the Smart Search bar
  2. Tap Register for SMS Code
  3. Confirm your mobile number and tap Confirm number
  4. Enter the SMS Code sent to your device
  5. Tap Continue

In Online Banking

Personal customers

  1. Go to Service > Preferences > Security
  2. Go to SMS Code and select Activate
  3. Confirm your mobile number and select Confirm
  4. Enter the SMS code sent to your device
  5. Select Authorise

Business administrators

  1. Go to Service > Preferences
  2. Select User administration
  3. Select the user and then select SMS code

In the Westpac iPad App

  1. Go to Security & access and select Manage Security Devices
  2. Tap Activate SMS code
  3. Confirm your mobile number
  4. Enter the SMS Code sent to your device
  5. Tap Continue

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