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How do I register for Westpac SMS Protect?

 

Both personal and business customers can register for Westpac Protect SMS Code. Personal customers can register using Online Banking, Mobile Banking or Tablet Banking.

To register for Westpac Protect SMS Code using Online Banking:

If you're registering for Online Banking, or signing in for the first time:
Choose to use your mobile phone number for Westpac Protect SMS Code. We'll immediately send you a unique SMS Code.  Enter the SMS Code to confirm registration.

If you're already using Online Banking and have provided us with a mobile number :

  1. Sign in to Online Banking
  2. Select Preferences in the Services & preferences drop down menu
  3. Expand the Security section
  4. Select Activate in the SMS Code section
  5. If you have multiple mobile numbers on file, you will be presented with a message to Confirm the number to use for SMS Code authorisation. Select the mobile number from the drop down list that you wish to use for SMS Code and select Confirm.
  6. You will be sent an SMS with a 6 digit SMS Code. When prompted, enter the 6 digit code and select Authorise
  7. You will be presented with an Activation successful confirmation message
  8. Select Close
  9. The SMS Code section of the Settings page will then appear as Active

 

View Quick Steps guide

 

To register for Westpac Protect™ SMS Code using Mobile Banking:

  1. Sign in to Mobile Banking
  2. Select Manage Security Devices in the Security & access menu
  3. Tap Activate SMS Code
  4. If you have multiple mobile numbers on file, you will be presented with a message to Confirm the number to use for SMS Code authorisation. Select the mobile number from the drop down list that you wish to use for SMS Code and select Confirm.
  5. You will be sent an SMS with a 6 digit SMS Code. When prompted, Enter the SMS Code then tap Continue.
  6. You will then be presented a confirmation of successful registration.

To register for Westpac Protect™ SMS Code using Tablet Banking:

  1. Sign in to Tablet Banking
  2. Select Manage Security Devices in the Security & access menu
  3. Tap Activate SMS Code
  4. If you have multiple mobile numbers on file, you will be presented with a message to Confirm the number to use for SMS Code authorisation. Select the mobile number from the drop down list that you wish to use for SMS Code and select Confirm.
  5. You will be sent an SMS with a 6 digit SMS Code. When prompted, Enter the SMS Code then tap Continue.
  6. You will then be presented a confirmation of successful registration.


If we don't have a mobile number on our records for you, please call us on 1300 655 505 from Australia or +61 2 9293 9270 from overseas.

 

Administrators of Business networks can register their users for SMS Code:

  1. Sign in to Online Banking
  2. Select ‘Services and preferences’ tab
  3. Select 'User administration'
  4. Click the arrow button next to the user's name and select the SMS Code option

 

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