FAQs

How do I verify my identity?

You’ll need to complete an identity check before you can open an account with Westpac.

If you live in Australia

You can complete an identity check when you open an account online. Examples of ID include:

• Australian passport
• Australian driver’s licence
• Medicare card

Providing two forms of ID gives us a better chance to securely verify your ID online, saving you from visiting a branch.

For a list of documents that we accept, refer to Identification Checklist. (PDF 657KB)

If you're new to Australia

Already in Australia? Open a Westpac Choice account online or in a local branch. You’ll need two forms of ID and a mobile phone.

Still overseas? If you’re arriving in Australia within 14 days, you may be able to do some of the set up in advance, like:

• Create a Customer ID and Online Banking profile
• Set up a Westpac Choice everyday account

Then, once you arrive in Australia, your account will be activated once your ID is verified.

Verifying your ID: If you’re unable to verify your ID online, you’ll need to visit a branch for verification.​