FAQs
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Mobile Cheque Deposit (8)
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How can I identify on my bank statement that my cheque was deposited via the app?
All cheque deposits are represented the same way on a bank statement...
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How long does it take for the cheques to clear?
Usually 3 business days...
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I deposited a cheque using my mobile but it was rejected, why?
There are a number of reasons. One reason may be that the cheques...
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I entered the incorrect amount of the cheque when I scanned it, what do I do?
There is nothing you need to do. The deposit will be corrected through the...
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I scanned a cheque yesterday but it’s still not showing in my account today. Who can I talk to?
Scanned cheques will appear on the next business day. Please contact Westpac...
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What happens if the cheque is dishonoured or declined?
If the cheque has been identified as being...
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What kind of cheques can I deposit?
The Westpac mobile cheque feature can accept most personal and business cheques. Please...
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Why can't I deposit into my credit card account like I am used to doing via the branch or ATM?
At this time cheques can only be scanned to eligible Westpac Savings or...