FAQs

Cardholders will be mailed the new Business Visa Debit Card to their residential address.

To ensure your card and notifications reach you, update your address, phone number, and email by following these steps: 
 

In the Westpac App:

Make sure you have the latest version of the app.

1. Search Update contact details in the Smart Search bar.
2. Edit, add or delete the address, phone number or email.
3. Save changes to any updates made.
    

In Online Banking:

1. Go to Services > Preferences > Personal details.
2. Select Personal and Contact Details.
3. Enter the SMS code sent to your registered mobile and select Next.
4. Edit, Add or Delete the address, phone number or email.
5. Save changes to any updates made.
    

If you're an account owner, any cardholders using cards linked to your business account should also ensure their contact details, including their residential address, are up to date.

Yes. Purchases and cash withdrawals will now have separate daily limits:

• $8,000 for purchases and
• $2,000 for cash withdrawals
   

Once the new card is active, you can adjust these limits anytime in Online Banking or the Westpac App. If you do not wish to move to the new card with these limits, please close the existing Handycard(s) by contacting us on 132 142 or visiting your nearest branch. The new card may still be issued for Handycard(s) closed after 18 September 2026.

You can update your Business Visa Debit Card daily transaction limit (tapping/inserting, online payments) and cash withdrawal limit (ATM, EFTPOS cash out, Bank@Post) in Online Banking or the Westpac App.
 

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.

1. Select Change debit card limit or search debit card limit in the Smart Search bar.
2. Select the card to be updated.
3. Follow prompts to enter the new limit(s).
4. Tap Continue, Submit then Done.
    

In Online Banking

1. Select Change debit card limit or Go to Service > Change debit card limit.
2. Select the card to be updated.
3. Follow prompts to enter the new limit(s).
4. Tap Continue, Submit then Done.

Once your new Business Visa Debit Card arrives, follow the activation instructions included in the letter to activate your card.
 

After your card is activated, you’ll need to set a new PIN for your Business Visa Debit Card. Make sure this is done before the Handycard closure date communicated to you so your new card is ready to use.

Each Handycard cardholder will receive their own Business Visa Debit Card.
 

If an individual cardholder has more than one Handycard linked to the same account, they will receive one replacement card only, not a replacement for each Handycard.

No, you don’t need to cancel your Handycard. Westpac will automatically close it on the date specified in the communications sent to you, or 3-5 business days after you activate your new Business Visa Debit Card. Once your new card is active, we recommend securely disposing of your Handycard. To do this, cut the card into small pieces, making sure you cut through both the chip and magnetic strip, and discard the pieces separately.

The account details linked to the Handycard remain unchanged, so payments using the account number will remain the same and will continue as usual once your new card is activated. Payments using your Handycard number will need to be updated to the new Business Visa Debit Card number.

You will receive a new card with a new card number. The business account(s) remain fully functional with the same BSB and account number.

Yes. Your new Business Visa Debit Card can be added to a digital wallet like Apple Pay, Google Pay, Samsung Pay or Garmin Pay, allowing you to make fast and secure contactless payments using your smartphone or wearable device.
 

If your existing Handycard is currently enrolled in a digital wallet, you will need to re-enrol your new card once it has been activated to continue using digital wallet payments.

There are no costs to switch to the new card. However, standard fees and charges may still apply.