FAQs

Travelling overseas (30)

• Can anyone apply for a Westpac Worldwide Wallet?

  A Westpac Worldwide Wallet is a prepaid travel money card that can help you save on foreign transaction fees and give you control over your spending...

• Can I add my Worldwide Wallet to my Apple Pay?

  At this time, the Worldwide Wallet cannot be added to Apple Pay...

• Can I directly transfer foreign currencies onto my Worldwide Wallet?

  No, only AUD can be transferred onto your account...

• Can I use my Worldwide Wallet at overseas ATMs?

  Yes, you can withdraw money or check your balance at overseas ATMs using your Worldwide Wallet...

• Can more than one person receive complimentary lounge access with Mastercard Flight Delay Pass?

  Yes, the service is available to the main passenger (cardholder) and a (one) travel companion on the same flight...

• Do I need to download the Westpac App to use my Worldwide Wallet?

  We recommend you download our app as we may send you important notifications about your Worldwide Wallet while you are travelling...

• How can I load or reload money onto my Worldwide Wallet?

  You can load AUD into your Worldwide Wallet account instantly by transferring from your transaction or savings account in Online Banking or the Westpac App...

• How do I activate my Worldwide Wallet?

  Activate your cards online or in your Westpac App with the following easy steps...

• How do I close my Worldwide Wallet account?

  Before you can close your account, you will need to convert any foreign currencies into AUD and transfer your available balance to your Westpac savings or transaction account...

• How do I dispute a transaction made using my Worldwide Wallet?

  If you need to dispute a transaction, please download a Worldwide Wallet Dispute Claim Form and follow the instructions to lodge your dispute...

• How do I set or change my Worldwide Wallet card PIN?

  You’ll be prompted to set up a PIN during the activation process. Alternatively you can easily update your PIN at any time using one of the below methods...

• I am trying to convert foreign currencies in my Worldwide Wallet account. Why have I received the error message “We cannot retrieve the current exchange rates at this time. Please try again later.”?

  There are daily scheduled maintenance updates from 1.15am - 1.35am AEST, Monday – Saturday...

• Is the Worldwide Wallet a credit card?

  No, your Worldwide Wallet is a Mastercard prepaid card, so you’ll need to load money onto your account before you can use it...

• My Worldwide Wallet cards are due to expire. How do I renew them?

  If you have funds loaded onto your card and you’ve used your account in the last 12 months, your card will be automatically renewed prior to expiry...

• What are pending transactions on my Worldwide Wallet?

  When you use your Worldwide Wallet to pay for something, the bank will authorise the payment and immediately deduct that amount from your available funds...

• What do I do if my Worldwide Wallet is lost or stolen?

  If you’ve misplaced your card(s), you can lock and unlock your card(s) instantly at your convenience through the Westpac App or in Online Banking...

• What happens if I have money left on my Worldwide Wallet card when I get back from overseas?

  As there are no inactivity fees, you can leave any leftover funds on your card ready for your next trip...

• What if I need assistance with my Worldwide Wallet?

  If you need assistance you can call the Customer Assistance team, 24 hours a day, 7 days a week whether you are within Australia or outside Australia...

• What if I want to spend in a currency that isn't offered on Worldwide Wallet?

  If we don’t offer the currency you’re paying in, your Worldwide Wallet payments will be processed using other currencies in your account, as long as you have enough funds to cover them...

• What if I want to spend in a currency that is not loaded on my Worldwide Wallet account?

  If you have insufficient funds of a currency loaded on your account, or the transaction is in a currency not loaded on your account, the transaction will be automatically processed by drawing from another currency in your account...

• What is a Mastercard Flight Delay Pass and how does it work?

  Mastercard Flight Delay Pass is a service that offers you and companion complimentary access to over 1,000 airport lounges in the event of a flight delay of 120 minutes or more...

• What is emergency cash?

  In an emergency, you can request an emergency cash transfer by contacting Customer Assistance...

• What time zone are my Worldwide Wallet transactions displayed in?

  Worldwide Wallet transactions are shown in the time and date in St.Louis, Missouri, USA (GMT-6)...

• Why should I choose a Westpac Worldwide Wallet for overseas travel?

  A Westpac Worldwide Wallet is a prepaid travel money card that can help you save on foreign transaction fees and give you control over your spending...

• Will I be charged if I use an ATM with my Worldwide Wallet?

  You won’t be charged any ATM withdrawal fees or balance enquiry fees when you use a Westpac, St.George, BankSA, Bank of Melbourne or select Westpac Group partner ATM in Australia or a Global ATM Alliance ATM overseas...

• Will I receive statements for my Worldwide Wallet?

  You’ll be able to view and download your monthly eStatements via Online Banking or the Westpac App...

• Worldwide Wallet FAQs

  A Westpac Worldwide Wallet is a prepaid travel money card that can help you save on foreign transaction fees and give you control over your spending.

• What is the total point of sale or online purchase limit?

  The total point of sale or online purchase limit within a 24-hour period** is lower of $15,000 (AUD or equivalent) or any withdrawal limits set by the individual operator*.

• Can I use tap and go with my Worldwide Wallet?

  Yes, you can tap your card or use your Worldwide Wallet in your Google Pay™ to pay at any terminal that accepts contactless Mastercard payments...

• Why should I choose a Westpac Worldwide Wallet for shopping online in foreign currencies?

  With the Westpac Worldwide Wallet, you can know exactly how much of a foreign currency is loaded on your card....