Lost, stolen or misplaced card

If you're in Australia, your new card will arrive within 10 business days.

If you have a credit card, we'll send you a push notification in the Westpac App when it's on the way. If you haven't enabled notifications, you can do this in the app under Profile > Settings > Notifications and Marketing, then follow the instructions on screen.

If something doesn’t look right, report it in the Westpac App or Online Banking. Select the transaction and tap "Report this transaction", then follow the prompts. Learn more.

• Report your card immediately in the Westpac App or Online Banking to help keep your account secure
• You can use your digital card while you're overseas. It's ready to use anywhere contactless is accepted and will update automatically with your replacement card details
• If you'll be staying in the same overseas location long enough for delivery, you may request to have your replacement card sent there by courier, as long as you're happy to cover the cost of courier. For credit cards, only the primary cardholder can request this - Call +61 2 9155 7700 (if calling from overseas) and we'll talk you through your options.

To ensure your replacement debit or credit card is delivered to the right place, it’s important to keep your mailing address up to date. You can also update your mobile number and email address in the Westpac App or Online Banking to stay across important updates. Learn more about how to update your details.

Please note: A replacement card will be sent to your Australian address listed at the time of reporting. If you update your address after this, the card will still be sent to the original address.

If you've misplaced your card, you can temporarily lock your personal credit or debit card for up to 15 days. This helps protect your account while you look for it, and you can unlock it anytime if you find your card. Otherwise, it'll automatically unlock after 15 days.

• If either the primary or an additional cardholder reports the credit card as lost or stolen, the card will be cancelled for both cardholders 
• A new replacement card will be issued for both the primary and additional cardholder
• Replacement cards will be sent together in the same envelope, addressed to the primary cardholder.

Tracking is available for personal credit cards only that are reported as lost or stolen, and delivered to an Australian address (including PO Boxes). To access it, you'll need a valid email address registered with Westpac or be registered for Westpac Online Banking. Delivery tracking is provided via Australia Post.

We'll send your Australia Post tracking number to your registered email address (and via Secure Message in the Westpac App and Online Banking) once your replacement card is on its way.

To track your delivery and view an expected delivery date, go to the Track an item section on the Australia Post website and enter your tracking number.

Please allow 24–48 hours for tracking details to activate.

If you haven't received your tracking details, check that:

• You have a valid email address registered with Westpac
• Your card is being delivered to an Australian address

You can also check for your tracking number via Secure Message in the Westpac App or Online Banking.

Once your card has been dispatched and a tracking number issued, Australia Post manages the delivery.

For delivery updates or issues, contact Australia Post directly using the Track an item service on their website. Westpac can't provide additional delivery updates beyond this.