Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

Ensure your details are always up-to-date

Keeping your details current is very important - if something happens which doesn’t look quite right, we can get hold of you quickly, to help keep you and your accounts safe.


What details can you update online?

  • Your email address
  • Your mobile phone number
  • Your address
Tip: To update your details online, you’ll need to be registered for Westpac Protect™ Security Code so we can request you provide a one-time password to confirm it’s you. Not registered?  Find out how.

How to update your contact details

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

  1. Search Update contact details in the Smart Search bar
  2. Edit, add or delete the address, phone number or email

In Online Banking

  1. Go to Services > Preferences > Personal details
  2. Select Personal and Contact Details
  3. Enter the SMS code sent to your registered mobile and select Authorise
  4. Edit, Add or Delete the address, phone number or email


Stay safe online with our Security Wellbeing Check

Take the Security Wellbeing Check, a list of safety measures to boost your security and help you secure your banking via the Westpac App.

Find out more

Things you can do to protect yourself

Westpac ProtectTM Security Code

Ensures you're the only person that can confirm certain transactions and changes to your account.

Learn more

Daily Payment Limit

Setting a limit, which can be changed when you need, limits daily transfers for added security.

Find out how 

Switch to eStatements

Reduce identity theft risk. Receive statements electronically with the Westpac App or Online Banking.

Switch now

Push notifications

Receive mobile reminders like deposit, withdrawal, credit card repayment, security and account notifications.

Activate push


Westpac Protect™ Online Banking Security Guarantee

If your Westpac account is compromised due to Online Banking fraud, we guarantee to repay any missing funds, provided you comply with our Online Banking Terms and Conditions.


Simple and safe ways to sign in using the Westpac App

Choose from 4 convenient ways to sign into your Online Banking account when using the Westpac App: Facial recognition, fingerprint, 4-digit password, or typing in your password.

Check to see if you’re running the latest version

Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 555KB) at before making a decision and consider whether the product is right for you.

The Westpac App and Online Banking are only available for use by Westpac Australia customers. Internet connection is needed to access the Westpac App. Normal mobile data charges apply.

Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised due to Online fraud, we guarantee to repay any missing funds, provided you complied with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ Security codes) private, not participating in the unauthorised transaction, and immediately notifying us when you suspect an unauthorised transaction or potential fraud on your accounts.

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. 

Android, Google Play and the Google Play logo are trademarks of Google LLC.