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Help keep your accounts safe and secure

To help keep your accounts safe and secure, please ensure that your details are up-to-date online.

What details can you update online?

  • Your email address
  • Your mobile phone number
  • Your address

Tip: To update your details online, you’ll need to be registered for Westpac Protect so we can send an SMS code and check that it’s you. Not registered? Find out how.

How to update your contact details

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

  1. Search Update contact details in the Smart Search bar
  2. Edit, add or delete the address, phone number or email

In Online Banking

  1. Go to Services > Preferences > Personal details
  2. Select Personal and Contact Details
  3. Enter the SMS code sent to your registered mobile and select Authorise
  4. Edit, Add or Delete the address, phone number or email


You may also find these features useful

Switch to eStatements

For easy and secure access to your statements in Online Banking anywhere, anytime.

Need help? Call us from the Westpac App

It’s the fastest way to call. You’ll get through to exactly who you’re after, faster

Things you should know

Online Banking terms and conditions apply.

The Westpac App and Online Banking are only available for use by Westpac Australia customers.

Internet connection is needed to access the Westpac App. Normal mobile data charges apply.

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