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What’s Digital Mail?

The digital way to receive important information about your accounts, via the Westpac App or Online Banking rather than by traditional mail. You’ll receive the same information that would appear on a posted letter, but you’ll be able to access it faster and more conveniently, all while being paper-free.

Fast and reliable

No waiting for up to 7 days for the mail to arrive. Notices are conveniently delivered to your online inbox.


Safe and secure

Secure storage for up to 18 months*, with no fear of letters or notices being intercepted or lost like regular mail. 

Alerts by email

We'll send an email to let you know when Digital Mail has been delivered to your online inbox. Just sign in to view.

Easy to access

Anytime access from your favourite device allows you to save your personal files and print them when needed.

Things you need to know before you switch

Accessing Digital Mail

You must be registered for Online Banking to access your digital inbox by signing in via the Westpac App or desktop. You also need a valid email address so we can send you email alerts. Please ensure that your contact details are up-to-date online and you have the latest version of the App. 

Content of Digital Mail

Notifications sent digitally may include, but not limited to, card arrivals, changes in a product’s terms and conditions, changes to interest rates, missed payment advice, BPay or direct debit failure advice, and service letters. For legal or other reasons, we may still occasionally send you letters in the post.

Accounts with Digital Mail

All Westpac cash and transaction accounts, credit cards, personal and home loans, and insurance accounts can be switched to Digital Mail. Choosing to receive Digital Mail for one type of account means all your accounts under the same product family will receive Digital Mail. Joint account holders can independently select their own mail preferences.

Switch to Digital Mail in 3 simple steps

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

  1. Go to the Smart Search bar, search Mail settings
  2. Tap Online for the account that you want to receive Digital Mail
  3. Tap Submit

To find your Digital Mail

Tap Profile in the bar menu​, then tap Inbox.

In Online Banking

  1. Go to Service > Preferences > Mail and select Mail settings
  2. Select Online for the account that you want to receive Digital Mail
  3. Select Submit

To find your Digital Mail

Select the Notifications tab​​, then choose Messages from the drop-down list

Have you switched to eStatements yet?

If you haven’t already, you may now go paper-free by moving to eStatements. With all the same information as paper statements going electronic lowers your risk of identity theft, for anywhere, anytime access to your account statements.

Change to eStatements

Need more info?

For more information on Digital Mail read our FAQs or contact us via the Westpac App.

Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 417KB) at before making a decision and consider whether the product is right for you.

Westpac Fraud Money Back Guarantee ensures that customers will be reimbursed for any unauthorised transactions provided that the customer has not contributed to the loss and contacted Westpac promptly. Refer to the Westpac Online Banking Terms and Conditions terms and conditions for full details, including when a customer will be liable.

*After 18 months you can call us to request a copy of your letters for up to 7 years.

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