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Westpac takes seriously its commitment to providing information in accessible formats and making products and services accessible for customers with disability. We are continually testing and improving the website to meet accessibility needs for customers with disability.

Accessibility and disability feedback

Westpac welcomes any feedback you might have regarding how we make products and services accessible for customers with disability. Whether you want to share a complaint, a compliment or a suggestion to help us do things better, we’d like to hear from you. Your feedback will give us the opportunity to put things right.

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Our commitment

We’re committed to making the content of this site accessible to the widest possible audience.

These audiences include those:

  • Using assistive technology such as screen readers and screen magnifiers
  • Who are unable to use the mouse
  • Dependent on the accessibility features of their web browser.

We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

We strive to conform to the W3C Web Content Accessibility Guidelines and to comply with Level AA of the Web Content Accessibility Guidelines, Version 2.0. Our site depends on the use of JavaScript for security purposes and some other functions.


Devices with the following Screen Readers were used for reviewing Accessibility of the website:

  • NVDA 2016
  • JAWS screen reader

Assistive technology

How our vision impaired and Blind customers can sign in using assistive technology

This guide aims to incorporate the ways both screen reading and magnification users engage with the keyboard (virtual and physical).


See instructions

Sign in issues

Sign in issues impacting Internet Explorer 10 and Internet Explorer 11 assistive technology users.

If you use the keyboard (TAB keys and spacebar) and/or assistive technology to enter your Online Banking password, you may have noticed that after selecting the first character of your password, the focus moves to the top of the page, away from the online keypad.


See instructions
Experiencing difficulties?

If you continue to experience difficulties, please contact the Online Banking Service Centre on 1300 655 505

Online Banking short cut

For customers using adaptive technology (like JAWS) , we've included an Online Banking short cut where you won't have to search for the sign in button.

Here's how: Once you've entered your customer ID and password as normal, press and hold the 'Alt ' key, then press 'S' as well.  

This directly signs you in (JAWS will read that you're being signed in). To help remember, think of 'S' standing for 'sign in'.


All images contain alternative (ALT) text. This ALT attribute is displayed when the site is visited with images "off" and voiced by screen readers. The null (or empty) ALT attribute used for ‘non-functional or brand-type’ images should be ignored by screen readers.

Tables and forms

Forms and tables use accessibility features that enable them to be used with screen readers.


The JavaScript used has been designed to be accessible to most assistive technologies in common use today. With a few pages however, JavaScript is used to show or hide portions of some pages. When these pages are accessed with devices that do support this function, all information will be presented.


For technical reasons (and to meet some legal requirements), our website contains a number of PDFs. Where possible, we provide a HTML alternative. The Adobe Acrobat Reader ( is required to read PDFs on the site. The Reader can be downloaded from the Adobe site, which also contains instructions for installing the software on your computer.

Converting PDFs

The Adobe website also contains a tool and instructions for converting PDFs into web pages online (

It works with most, but not all PDFs. However, the conversion can take some minutes.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the website please do not hesitate to contact us.


Want to learn more about our commitment?

Below you'll find some helpful links to find out more about Westpac's commitment to accessibility.