Products and services
Westpac Choice for concession holders
Customers that hold either a Commonwealth Seniors Health Card, Health Care Card or Pensioner Concession Card can apply for a concession account.
Find out more about Westpac Choice for concession accounts
EFTPOS Now terminals
Our EFTPOS Now terminals all have accessibility mode, features include assistance and a PIN entry solution to enable vision-impaired cardholders to enter their PIN independently when using a touchscreen terminal. Terminals periodically play an accessibility chime at the Card screen. Cardholders can select the assistance mode with large font size, colour contrast options and audio or Accessibility mode that has audio instructions, tactile markers positioned on the terminals edge to navigate the PIN entry keypad and a blank screen for security. Our training mode provides a simulated and guided step-by-step, audio walkthrough of our accessible terminals for all.
EFTPOS Air enables businesses to accept card and track cash payments on a compatible phone or tablet device1. The EFTPOS Air app has been designed to meet accessibility needs of merchants and cardholders who are blind or vision impaired.
- Apple devices support accessibility features including VoiceOver, Zoom, accessible PIN entry and Smart Invert
- Android devices support accessibility features including assistance, high contrast mode, a PIN entry solution and a blank screen for security. The Android version also has a built-in training mode that provides a simulated and guided step-by-step, audio walkthrough of the app.
Applying for credit cards, personal loans and home loans
Applications for credit cards, personal loans and home loans can be done online. Where possible we’ve made our online applications meet accessibility requirements. If you have an accessibility requirement and need additional support, please call 132 032 or visit your local branch.
Colour tipping for credit and debit cards
For vision impaired customers we can enhance the visibility of the embossed details on your card with contrast colour tipping. Order a free replacement of your existing card with contrast colour tipping by calling us on (02) 9155 7714.
Digital credit and debit cards
For all our customers, the digital card allows you to access your card details, including card number, expiry date and CVV, through the Westpac App. The digital card information is accessible when using voice-over and talk back.
Find out more about digital cards
Physical credit cards
Our new credit card designs include braille and notch features that are built into our cards. The credit card has a square accessibility notch cut out and has braille dots representing the letter C. These accessibility features aim to support customers to identify and orientate their cards when using them.
Find out more information about the credit cards here.
Physical debit cards
Our new debit card designs include braille and notch features that are built into our cards. The debit card has a round accessibility notch cut out and has braille dots representing the letter D. These accessibility features aim to support customers to identity and orientate their cards when using them.
Find out more information about the debit cards here.
Physical prepaid cards
Our new prepaid card designs include braille and notch features that are built into our cards. The prepaid card has a triangular accessibility notch cut out and has braille dots representing the letter P. These accessibility features aim to support customers to identify and orientate their cards when using them.
Find out more information about the prepaid cards here.
Red – virtual assistant
Red, Westpac’s virtual assistant is accessible through our digital banking. Red is another way to ask questions or find information at any time. If you have an accessibility requirement, you can let Red know (e.g. “I am Deaf”, “I have a speech impediment” or “I cannot see”) where you’ll then be directed to a human banker to help with your inquiry according to your requirements. Please note, a human banker is only available to support you during business hours.
Find out more about how Red – virtual assistant can help you further.
Extra care flag
Our partnership with Australia Post means that customers can access banking services at their local Australia Post Office, across more than 3,500 outlets Australia-wide. Customers are required to use a debit or credit card in order to transact at Australia Post.
For more information on Bank@Post, go to the Australia Post website.
Easy English guides
We’ve translated key documents into Easy English, a style of writing that helps people with a range of communication needs to understand important information.
If you need to, you can get someone to help you:
- Read this guide.
- Understand what this guide is about.
- Find more information.
Download the Easy English guides
Things you should know
1. Compatibility: To use EFTPOS Air, your iPhone or Android device will need to be Near Field Communication (NFC) enabled and running one of the supported iPhone Operating Systems (iOS) or Android Operating Systems (OS) listed at https://help.eftposair.westpac.com.au/compatibility/, which may change from time to time.