Products and services
EFTPOS Now terminals
Our EFTPOS Now terminals all have accessibility features to support cardholders who are blind or vision-impaired using touchscreen terminals. Terminals periodically play an accessibility chime on the card screen. Cardholders can choose to activate assistance mode which offers large font size, colour contrast options and audio, or accessibility mode which offers audio instructions, tactile markers and a blank screen for secure PIN entry. Our training mode provides an end-to-end simulated audio guide of accessibility mode. Find out more about using the accessibility features.
EFTPOS Air
The EFTPOS Air app has been designed to meet accessibility needs of merchants and cardholders who are blind or vision impaired.
- Apple devices support accessibility features including VoiceOver, Zoom, accessible PIN entry and Smart Invert
- Android devices support accessibility features including assistance, high contrast mode, a PIN entry solution and a blank screen for security. The Android version also has a built-in training mode that provides a simulated and guided step-by-step, audio walkthrough of the app.
Applying for credit cards, personal loans and home loans
Where possible we’ve made our online applications meet accessibility requirements. If you have an accessibility requirement and need additional support, please call (02) 9155 7714 or visit your local branch.
Colour tipping for credit and debit cards
For our vision impaired customers we can emboss and contrast colour tip your card to enhance visibility. Order a free replacement of your existing card with embossing and contrast colour tipping by contacting us on (02) 9155 7714.
Digital credit and debit cards
For all our customers, the digital card allows you to access your card details, including card number, expiry date and CVV, through the Westpac App. The digital card information is accessible when using voice-over and talk back.
Find out more about the accessibility features of digital cards.
Physical credit cards
Our prepaid card designs include a notch feature that is built into our cards. The credit card has a square accessibility notch cut out and has braille dots representing the letter C. These accessibility features aim to support customers to identify and orientate their cards when using them.
Physical debit cards
Our debit card designs include braille and notch features that are built into our cards. The debit card has a round accessibility notch cut out and has braille dots representing the letter D. These accessibility features aim to support customers to identity and orientate their cards when using them.
Physical prepaid cards
Our prepaid card designs include a notch feature that is built into our cards. The prepaid card has a triangular accessibility notch cut out. This accessibility feature aims to support customers to identify and orientate their cards when using them.
Red – virtual assistant
Red, Westpac’s virtual assistant, is accessible once signed into your online banking. Red is another way to ask questions or find information at any time. Red best understands by asking a short question in natural language, just as you would to another person. An example of this is “How do I open an account?” or “How do I order a replacement card?”. If Red is unable to assist with your enquiry and you have an accessibility requirement, you can let Red know (e.g. “I am Deaf” or “I have a speech impediment”) and you may be offered an escalation to a human agent if contacting within business hours.
Find out more about how Red – virtual assistant can help you further.
Extra care flag
We’re here to support our customers, and extra care flags on your banking profile help us be there for you in tough times. If you’d like more information, including how to give your consent for an extra care flag, please call us or visit your local branch.
Easy English guides
We’ve translated key documents and information into Easy English, a style of writing that helps people with a range of communication needs to understand important information.
If you need to, you can get someone to help you:
- Read these guides
- Understand what these guides are about
- Find more information.