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Products and services

Westpac Choice for concession holders

Customers that hold either a Commonwealth Seniors Health Card, Health Care Card or Pensioner Concession Card can apply for a concession account.

Find out more about Westpac Choice for concession accounts

EFTPOS Now terminals

Our EFTPOS Now terminals all have accessibility mode, features include assistance and a PIN entry solution to enable vision-impaired cardholders to enter their PIN independently when using a touchscreen terminal. Terminals periodically play an accessibility chime at the Card screen. Cardholders can select the assistance mode with large font size, colour contrast options and audio or Accessibility mode that has audio instructions, tactile markers positioned on the terminals edge to navigate the PIN entry keypad and a blank screen for security. Our training mode provides a simulated and guided step-by-step, audio walkthrough of our accessible terminals for all.

Applying for credit cards, personal loans and home loans

Applications for credit cards, personal loans and home loans can be done online. Where possible we’ve made our online applications meet accessibility requirements. If you have an accessibility requirement and need additional support, please call 132 032 or visit your local branch.

Colour tipping for credit and debit cards

For vision impaired customers we can enhance the visibility of the embossed details on your card with contrast colour tipping. Order a free replacement of your existing card with contrast colour tipping by calling us on (02) 9155 7714.

Digital credit and debit cards

For all our customers, the digital card allows you to access your card details, including card number, expiry date and CVV, through the Westpac App. The digital card information is accessible when using voice-over and talk back.

Find out more about digital cards

Red – virtual assistant

Red, Westpac’s virtual assistant is accessible through our digital banking. Red is another way to ask questions or find information at any time. If you have an accessibility requirement, you can let Red know (e.g. “I am Deaf”, “I have a speech impediment” or “I cannot see”) where you’ll then be directed to a human banker to help with your inquiry according to your requirements. Please note, a human banker is only available to support you during business hours.

Find out more about how Red – virtual assistant can help you further.

Extra care flag

The extra care flag removes the necessity for you to repeat yourself and helps the staff member support you with your inquiry. If you’d like to consent to having an extra care flag on your account, please contact our friendly branch staff or Customer Care team. 


Our partnership with Australia Post means that customers can access banking services at their local Australia Post Office, across more than 3,500 outlets Australia-wide. Customers are required to use a debit or credit card in order to transact at Australia Post.

For more information on Bank@Post, go to the Australia Post website.

Easy English guides

We’ve translated key documents into Easy English, a style of writing that helps people with a range of communication needs to understand important information. 

If you need to, you can get someone to help you: 

  • Read this guide. 
  • Understand what this guide is about.  
  • Find more information.
Download the Easy English guides