Products and services

EFTPOS Now terminals

Our EFTPOS Now terminals all have accessibility features to support cardholders who are blind or vision-impaired using touchscreen terminals. Terminals periodically play an accessibility chime on the card screen. Cardholders can choose to activate assistance mode which offers large font size, colour contrast options and audio, or accessibility mode which offers audio instructions, tactile markers and a blank screen for secure PIN entry. Our training mode provides an end-to-end simulated audio guide of accessibility mode. Find out more about using the accessibility features.

EFTPOS Air

The EFTPOS Air app has been designed to meet accessibility needs of merchants and cardholders who are blind or vision impaired.
 

• Apple devices support accessibility features including VoiceOver, Zoom, accessible PIN entry and Smart Invert
• Android devices support accessibility features including assistance, high contrast mode, a PIN entry solution and a blank screen for security. The Android version also has a built-in training mode that provides a simulated and guided step-by-step, audio walkthrough of the app.

Applying for credit cards, personal loans and home loans

Where possible we’ve made our online applications meet accessibility requirements. If you have an accessibility requirement and need additional support, please call 132 032 or visit your local branch.

Colour tipping for credit and debit cards

For vision impaired customers we can enhance the visibility of the embossed details on your card with contrast colour tipping. Order a free replacement of your existing card with contrast colour tipping by calling us on (02) 9155 7714.

Digital credit and debit cards

For all our customers, the digital card allows you to access your card details, including card number, expiry date and CVV, through the Westpac App. The digital card information is accessible when using voice-over and talk back.

Find out more about the accessibility features of digital cards.

Physical credit cards

Our credit card designs include braille and notch features that are built into our cards. The credit card has a square accessibility notch cut out and has braille dots representing the letter C. These accessibility features aim to support customers to identify and orientate their cards when using them.

Find out more about the accessibility features of credit cards.

Physical debit cards

Our debit card designs include braille and notch features that are built into our cards. The debit card has a round accessibility notch cut out and has braille dots representing the letter D. These accessibility features aim to support customers to identity and orientate their cards when using them.

Find out more about the accessibility features of debit cards.

Physical prepaid cards

Our prepaid card designs include braille and notch features that are built into our cards. The prepaid card has a triangular accessibility notch cut out and has braille dots representing the letter P. These accessibility features aim to support customers to identify and orientate their cards when using them.

Find out more about the accessibility features of prepaid cards.

Red – virtual assistant

Red, Westpac’s virtual assistant is accessible through our digital banking. Red is another way to ask questions or find information at any time. If you have an accessibility requirement, you can let Red know (e.g. “I am Deaf”, “I have a speech impediment” or “I cannot see”) where you’ll then be directed to a human banker to help with your inquiry according to your requirements. Please note, a human banker is only available to support you during business hours.
 

Find out more about how Red – virtual assistant can help you further.

Extra care flag

We’re here to support our customers, and extra care flags on your banking profile help us be there for you in the moments that matter most.  If you’d like more information, including how to give your consent for an extra care flag, please contact our friendly branch staff or Customer Care team.