Products and services
Applying for credit cards, personal loans and home loans
Where possible we’ve made our online applications meet accessibility requirements. If you have an accessibility requirement and need additional support, please call (02) 9155 7714 or visit your local branch.
Cardless cash
Cardless cash withdrawals and deposits provide an alternative way for customers to access money from eligible accounts using Westpac-branded ATMs, without using a physical card. Cardless cash can be accessed through the Westpac App and supported at audio‑enabled and height & reach accessible ATMs (wherever possible).
Colour tipping for debit and credit cards
For our vision impaired customers we can emboss and contrast colour tip your card to enhance visibility. Order a free replacement of your existing card with embossing and contrast colour tipping by contacting us on (02) 9155 7714.
Digital debit and credit cards
The digital card enables you to access your card details, including card number, expiry date, and CVV, through the Westpac App. The digital card information is accessible when using voice-over and talk back.
Find out more about the accessibility features of digital cards.
Easy English guides
We’ve translated key documents and information into Easy English, a style of writing that helps people with a range of communication needs to understand important information.
If you need to, you can get someone to help you:
- Read these guides
- Understand what these guides are about
- Find more information.
EFTPOS Air
The EFTPOS Air app has been designed to meet accessibility needs of merchants and cardholders who are blind or vision impaired.
- Apple devices support accessibility features including VoiceOver, Zoom, accessible PIN entry and Smart Invert
- Android devices support accessibility features including assistance, high contrast mode, a PIN entry solution and a blank screen for security. The Android version also has a built-in training mode that provides a simulated and guided step-by-step, audio walkthrough of the app.
EFTPOS Now terminals
Our EFTPOS Now terminals all have accessibility features to support cardholders who are blind or vision-impaired using touchscreen terminals. Terminals periodically play an accessibility chime on the card screen. Cardholders can choose to activate assistance mode which offers large font size, colour contrast options and audio, or accessibility mode which offers audio instructions, tactile markers and a blank screen for secure PIN entry. Our training mode provides an end-to-end simulated audio guide of accessibility mode. Find out more about using the accessibility features.
Extra Care flag
We’re here to support our customers, and extra care flags on your banking profile help us be there for you in tough times. If you’d like more information, including applying an extra care flag, please call us or visit your local branch.
Physical prepaid cards
Our prepaid card designs include a notch feature that is built into our cards. The prepaid card has a triangular accessibility notch cut out. This accessibility feature aims to support customers to identify and orientate their cards when using them.
Physical credit cards
Westpac credit card designs include integrated accessibility features to support customers to identify and orientate their cards when using them. Personal credit cards feature braille dots representing the letter C, and business credit cards feature braille dots representing the letters B C. All cards also include a tactile notch to assist with card orientation.
Physical debit cards
Westpac debit card designs include integrated accessibility features to support customers to identify and orientate their cards when using them. Personal debit cards feature braille dots representing the letter D, and business debit cards feature braille dots representing the letters B D. All cards also include a tactile notch to assist with card orientation.
Red – virtual assistant
Red, Westpac’s virtual assistant, is accessible once signed into your online banking. Red is another way to ask questions or find information at any time. Red best understands by asking a short question in natural language, just as you would to another person. An example of this is “How do I open an account?” or “How do I order a replacement card?”. If Red is unable to assist with your enquiry and you have an accessibility requirement, you can let Red know (e.g. “I am Deaf” or “I have a speech impediment”) and you may be offered an escalation to a human agent if contacting within business hours.
Find out more about how Red – virtual assistant can help you further.
Secure ways to sign in
Westpac offers multiple secure sign‑in options, including biometrics and passcodes, so customers can choose the method that works best for them. These options are designed to work with device accessibility settings and provide choice in how our customers access their banking.
Find out more about secure ways to sign in.