Layers and Layers and Layers of Scam and Fraud Defence
We take your security seriously, really seriously. That’s why we protect you and your money with our layers and layers of scam and fraud defence.
Defending you against scams and fraud
Verify
When adding a new payee, to a BSB and account number, we’ll do a check to see if the account details you’ve entered have been commonly used.
Digital Card
Dynamic CVC reduces the risk of fraudulent card activity by over 50% as it refreshes the 3-digit security number on your Westpac debit or credit Digital Card every 24 hours.
Want to bank with layers of defence?
Explore the features of our everyday banking accounts. Start your banking today to find out how the Westpac Digital Card with a dynamic CVC can help protect you.
Keep yourself safe
Impacted by a data breach?
Follow our checklist to find out what to do next and the steps you can take to protect your information.
We'll never ask you to...
If you are asked for these, you should be concerned. Request a reference number, then hang up and call us back on 132 032.
Are you scam smart?
How scammers work
Scammers constantly evolve their approach. They use different tactics to get your data and personal information. Explore all scams and keep up-to-date.
Safety & Security resources
Whether you're after tips to strengthen your security or need guidance in response to a security breach, we have the resources for you.
Stay safe with scam tips from Head of Fraud Prevention, Ben Young
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Westpac Scam Workshop
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Bank impersonations
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Business email compromise scams
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Investment scams
Protecting your data
We take the protection of our customers' personal and financial information very seriously. We have rigorous security measures in place, as well as security teams working to protect our customers' details and accounts.
Our Fraud and Scams teams are monitoring 24/7 for any unusual activity across the Westpac Group, using industry best practice security and fraud detection techniques.
Things you should know
Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.