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Our approach to sustainability

In pursuing our purpose, we seek to integrate sustainability into our operations. Our refreshed Sustainability Strategy is underpinned by a variety of position statements, policies and plans, all of which have supporting actions.


Our Sustainability Strategy comprises six objectives structured around our strategic pillars. These objectives are to:

  • Enhance financial inclusion and equality
  • Strengthen data security and protection
  • Become a net-zero, climate resilient bank
  • Become a nature positive bank
  • Respect and advance human rights
  • Enable diversity and inclusion.


Our sustainability topics are supported by a range of disclosures that provide more detail on our approach.

2023 Sustainability Reporting

Find out how we seek to create economic, social and environmental impact in our Annual Report and Climate Report.

Refer to our Sustainability Reports

Building a sustainable future

Sustainability is about constantly challenging ourselves on ways we seek to create the most meaningful economic, social and environmental impact where it matters most to our customers, communities, employees and our business.

What are you looking for?

Our sustainability strategy

Our commitment to building a sustainable future by taking action in the areas where we can have the greatest impact.

Our positions and perspectives

Our approach to managing sustainability risks and opportunities.

News and ratings

Bringing our sustainability strategy to life through news and stories.

Governance and accountability

A robust governance framework keeps us focussed and accountable for sustainable practices in our day to day activities.

Initiatives for you

Find the sustainability and community information and initiatives most relevant to you.

Our performance reports

We are committed to regular, transparent reporting to enable stakeholders to compare our relative performance over time.

Learn about our approach to sustainability in New Zealand here.

Things you should know

Image attribution - the banner image was taken at Flow Power’s Berri Energy Project in South Australia.