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Westpac Assist: Providing financial hardship support

You are not alone. We are here to help. We know that financial stress can sometimes be a result of unplanned life events such as change of income, illness, a relationship breakdown, reduction in your business cash flow or emergency events like natural disasters.

Have you missed a payment or worried you can't pay?

There are steps you can take to navigate your financial situation. For more information on repayment tips and resources, we can help. Find out more.

Still worried? click here for more information about financial difficulty and how we can help.


Steps to getting back on track

You’re taking the most difficult step right now by researching the options available in getting your finances back on track.

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Financial hardship assistance and credit reporting

A financial hardship arrangement may help improve your credit report if you meet your revised repayments. 

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For helpful information, tools and services to help you manage your money.

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Frequently asked questions

Answers to our most frequently asked questions.

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Information for Financial Counsellors

Working together for better customer outcomes.

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Need help to limit gambling on your cards?

You can now add a gambling block on your debit or credit card.

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Easy English guides

We’ve translated key documents into Easy English, a style of writing that helps people with a range of communication needs to understand important information. This guide explains how to get support if you are in financial difficulty.

If you need to, you can get someone to help you: 

  • Read this guide. 
  • Understand what this guide is about.  
  • Find more information.
Download the Easy English guides