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Layers of Scams and Fraud defence

We take your security seriously, really seriously. That's why we protect you and your money with our layers and layers of scams and fraud defence.

I want to...

Defending you against scams and fraud

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SafeBlock

SafeBlock lets you quickly freeze your accounts and cards at the push of a button.

Find out how
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Digital Card

Dynamic CVC reduces the risk of fraudulent card activity by over 50% as it refreshes the 3-digit security number on your Westpac debit or credit Digital Card every 24 hours.

Learn more

More layers of defence

Keep yourself safe

Activate your Security Device

Strengthen your Online Banking by adding another layer of protection with a security code.

Activate now

Take the Security Wellbeing Check

Level up the security for your Online Banking via the App. We’ll let you know what you can do to protect yourself and your accounts.

Start now

Detect unusual activities with alerts from our App

Get real-time security notifications when there are changes to your accounts to help flag any unrecognised transactions.

Tell me more

Impacted by a data breach?

Follow our checklist to find out what to do next and the steps you can take to protect your information.

View checklist

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We'll never ask you to...

 
Share your Online Banking Security Codes or passwords
Share your Credit Card expiry date, PIN or CVC
Help us catch cyber criminals or assist with internal investigations
Move money to a "safe" account, or to an account with another bank

If you are asked for these, you should be concerned. Request a reference number, then hang up and call us back on 132 032.

Are you scam smart?

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How scammers work

Scammers constantly evolve their approach. They use different tactics to get your data and personal information. Explore all scams and keep up-to-date.

Types of scams
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Safety & Security resources

Whether you're after tips to strengthen your security or need guidance in response to a security breach, we have the resources for you.

Learn more

Security articles

McAfee Multi Access™

Free for 6 Months

Westpac customers get trusted online protection at no cost for 6 months*. What's included:

  • Protect you to 5 devices
  • Built-in parental controls
  • Tools to find, lock or wipe lost devices
  • 25% off if you continue after the trial
Simple setup. No tech skills needed. Have a credit/debit card ready - fees apply after trial unless you opt out.
Register now
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What's your scam safety score?

Take our quiz to test your knowledge

Answer simple multiple choice questions to learn about different types of scams. It’s a classic format, and these straight-forward questions have been designed to both teach and test you.

 

Start the quiz

Stay safe with scam tips from Head of Fraud Prevention, Ben Young

  • Re-scamRe-scam
  • Westpac Scam WorkshopWestpac Scam Workshop
  • Bank impersonationsBank impersonations
  • Business email compromise scamsBusiness email compromise scams
  • Investment scamsInvestment scams

Protecting your data

We take the protection of our customers' personal and financial information very seriously. We have rigorous security measures in place, as well as security teams working to protect our customers' details and accounts.

Our Fraud and Scams teams are monitoring 24/7 for any unusual activity across the Westpac Group, using industry best practice security and fraud detection techniques.

Stay safe with the App

Download the Android App

Download the iOS App

Report something unusual via email

Forward us a copy of any Westpac Hoax emails received.

Email us

Speak to a fraud or scam specialist

Find out how you can get in contact.

Find out more

Our virtual assistant Red 24/7

Simply type in your question, and Red will help guide you.

Chat now

Things you should know

* This special offer for Westpac customers is not an endorsement of the product by Westpac. McAfee Multi Access™ is offered by McAfee. Information above is a general description only, using the link provided will take you to an external website. Please visit McAfee Support for any installation or product related questions. Westpac recommends that you do not access Online, Mobile or Tablet Banking if you are concerned your computer may be infected with malicious software.
 

Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.
 

Westpac Fraud Money Back Guarantee: Our Westpac Fraud Money Back Guarantee ensures that you will be reimbursed for any unauthorised card transactions provided that you have not contributed to the loss and contacted Westpac promptly. Refer to your card's conditions of use for full details, including when you will be liable.

iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a Service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google LLC.
 
This information is general in nature and has been prepared without taking your personal objectives, circumstances and needs into account. You should consider the appropriateness of the information to your own circumstances and, if necessary, seek appropriate professional advice.