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All your security information at your fingertips

We provide a wide range of information to help you keep your Online Banking safe and secure, from tips on the latest scams to tools that can help protect your account. Explore our security hub to discover more.

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Report suspicious activity

Have you noticed unusual activities on your account?

Get in touch

Read about the latest scams

Stay up to date with recent scams and security alerts.

Keep me informed

Safeguard my device

Shop, bank and socialise online with your identity safeguarded.

Show me how

Stay safe with helpful tips

All your security checklist and resources in one place.

Help protect me

How we're protecting you


24/7 protection

We monitor transactions 24/7 to identify suspicious activities and offer security guarantees to protect you from fraud.


Introducing SaferPay

Helping to keep you safe from scammers with this Australian banking first technology. 


Bank safely in the App

Read about all the features that are available only in the Westpac App that will help keep you safe.

Keep yourself safe


Activate your Security Device

Strengthen your Online Banking by adding another layer of protection with a security code.


Take the Security Wellbeing Check

Level up the security for your Online Banking via the App. We’ll let you know what you can do to protect yourself and your accounts.


Detect fraudulent activities with alerts from our App

Get real-time security notifications when there are changes to your accounts to help flag any suspicious transactions.

Impacted by a data breach?

Follow our checklist to find out what to do next and the steps you can take to protect your information.

View checklist


We'll never ask you to...

1. Share your Online Banking Security Codes or passwords
2. Share your Credit Card expiry date, PIN or CVC
3. Help us catch cyber criminals or assist with internal investigations
4. Move money to a "safe" account, or to an account with another bank

If you are asked for these, you should be suspicious. Request a reference number, then hang up and call us back on 132 032.

Are you scam smart?

How scammers work

Scammers constantly evolve their approach. They use different tactics to get your data and personal information. Explore all scams and keep up-to-date.

Stay informed

Read our security articles to learn how to prepare, prevent, detect and respond to online threats or scams - for you, your family or your business.

Need to report suspicious activity?

Get in contact with the right team.

Report it now

What's your scam safety score?

Take our quiz to test your knowledge

Answer simple multiple choice questions to learn about different types of scams. It’s a classic format, and these straight-forward questions have been designed to both teach and test you.


Learn in 2 minutes how to spot the latest scams

  • Bank impersonationsBank impersonations
  • Business email compromise scamsBusiness email compromise scams
  • Investment scamsInvestment scams

Protecting your data

We take the protection of our customers' personal and financial information very seriously. We have rigorous security measures in place, as well as security teams working to protect our customers details and accounts.

Our Fraud and Scams teams are monitoring 24/7 for any suspicious activity across the Westpac Group, using industry best practice security and fraud detection techniques.

Things you should know

Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.

Westpac Fraud Money Back Guarantee - Our Westpac Fraud Money Back Guarantee ensures that you will be reimbursed for any unauthorised card transactions provided that you have not contributed to the loss and contacted Westpac promptly. Refer to your card’s conditions of use for full details, including when you will be liable.