Stay safe and protected
All your security information at your fingertips
We provide a wide range of information to help you keep your Online Banking safe and secure, from tips on the latest scams to tools that can help protect your account. Explore our security hub to discover more.
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How we're protecting you
Protecting you 24/7
We use technology around-the-clock to constantly monitor transaction and identify suspicious activities.
Our security guarantees
Your Online Banking and Credit Card transactions have unique guarantees to protect you from fraud, providing you peace of mind.
Bank safely in the App
Read about all the features that are available only in the Westpac App that will help keep you safe.
Keep yourself safe
Activate your Security Device
Strengthen your Online Banking by adding another layer of protection with a security code.
Take the Security Wellbeing Check
Level up the security for your Online Banking via the App. We’ll let you know what you can do to protect yourself and your accounts.
Detect fraudulent activities with alerts from our App
Get real-time security notifications when there are changes to your accounts to help flag any suspicious transactions.
We'll never ask you to...
1. Share your Online Banking Security Codes or passwords
2. Share your Credit Card expiry date, PIN or CVC
3. Help us catch cyber criminals or assist with internal investigations
4. Move money to a "safe" account, or to an account with another bank
If you are asked for these, you should be suspicious. Request a reference number, then hang up and call us back on 132 032.
Safety first, second and… third
To us, safety is everything. See how our pioneering partnership with a new global-leading agreement can help keep every Australian with online banking safe from scams.
Are you scam smart?
Need to report suspicious activity?
Get in contact with the right team.
What's your scam safety score?
Take our quiz to test your knowledge
Answer simple multiple choice questions to learn about different types of scams. It’s a classic format, and these straight-forward questions have been designed to both teach and test you.
Learn in 2 minutes how to spot the latest scams
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Bank impersonations
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Business email compromise scams
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Investment scams
Protecting your data
We take the protection of our customers' personal and financial information very seriously. We have rigorous security measures in place, as well as security teams working to protect our customers details and accounts.
Our Fraud and Scams teams are monitoring 24/7 for any suspicious activity across the Westpac Group, using industry best practice security and fraud detection techniques.
Things you should know
Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.