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Merchant Support Centre

Temporarily increasing contactless ‘tap-and-go’ card limits 

A temporary increase to the contactless 'tap-and-go' limits, from $100 to $200, will be progressively rolled out nationally from April 2020, is being introduced to help reduce the spread of COVID-19.  This change is supported at an industry level by the Australian Payments Network.

What do you need to do?

You don’t need to do anything. When the functionality is available on your terminal and the cardholder’s card, the terminal will no longer prompt the cardholder to enter their PIN for contactless transactions under $200.

For more information, please refer to the FAQs.


Cleaning your EFTPOS terminal

Follow our easy two-step process to help reduce the risk of transferring COVID-19:

1. Disinfect

Disinfect your terminal using an alcohol-based wipe or an alcohol-based cleaner on a microfibre cloth. Do not spray, coat or pour any cleaning fluid directly onto your device.

2. Clean

Clean your terminal by gently wiping it with a lightly dampened microfibre cloth.
 

Download the PDF guide (PDF 291KB)

And remember to encourage your customers to use contactless ‘tap and go’ payments where possible.


Merchant support

Quickly and easily order stationery online, simply login to our stationery ordering system and view forms to update your merchant service.

Presto support

Learn more about Presto Smart and get step-by-step instructions on how to pair your Presto terminal with a range of Point of Sale (POS) systems1.

PayWay developer support

Visit our dedicated PayWay website for support documentation and test facility access.

Online training tools

Do you want to get a better understanding of your terminal? We’ve developed interactive online training to show you and your staff how to use your payment facility.

Contracts, fees and charges

We’ve created an easy-to-use guide to help you understand your merchant fees and charges.

Merchant eStatements

Authorised Users of Westpac Live Online Banking can now access Merchant Statements online, securely and paper-free.

Get more control over your EFTPOS sales

Our Merchant Transaction Reporting makes it easier to view and manage your terminal’s sales, track card payments from your customers and export csv files for reconciliation.

Things you should know

1 The Point of Sale solutions are supplied by POS Providers, not Westpac. Westpac does not guarantee or endorse those products and any related services.  You can find out if your POS is compatible with Presto Smart.