Merchant Support Centre

Tools and resources to help you manage your Westpac payment solution, including 24/7 support.
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Response Codes

Westpac will be using Response Code categories to help you and your customers understand why a transaction has been declined. If you have a declined transaction, check the Response Code number, then follow the instructions on how to process the transaction.

Merchant guides

In-depth user guides for your payment facility (EFTPOS Connect, EFTPOS Now, EFTPOS 1, EFTPOS 1i and Presto Smart).

Merchant FAQs

Quick links

Presto support

Learn more about Presto Smart and get step-by-step instructions on how to pair your Presto terminal with a range of Point of Sale (POS) systems1.

Fees, charges & contract documents

We’ve created an easy-to-use guide to help you understand your merchant fees and charges.

Frauds, disputes and chargebacks

Accepting card payments in a safe, secure manner is essential to the operation of your business.  

Merchant statements

Make the switch to eStatements or get some help understanding your statement.

Get more control over your EFTPOS sales

Our Merchant Transaction Reporting makes it easier to view and manage your terminal’s sales, track card payments from your customers and export csv files for reconciliation.

Need help with your current payment solution?

Read user guides and access 24/7 support on our EFTPOS terminal troubleshooting tool.

Get merchant help
Need help?

1800 029 749

24 hours, 7 days a week.

Things you should know

1 The Point of Sale solutions are supplied by POS Providers, not Westpac. Westpac does not guarantee or endorse those products and any related services. You can find out if your POS is compatible with Presto Smart.

BPAY® and Osko® are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518.