Merchant Support Centre
EFTPOS merchant support
In-depth User Guides for your payment facility and other information to keep your business running smoothly.
Merchant self-service
Find information and access our merchant resources using our self-serve quick links.
Terms and Conditions
Information to help explain your merchant fees and charges, and other documents that form the terms and conditions of your merchant agreement.
Frauds, disputes and chargebacks
Accepting card payments in a safe and secure manner is essential to the operation of your business. Read through our important tips.
EFTPOS Air support
Get started with EFTPOS Air, troubleshoot or get answers to your common questions.
Presto support
Learn more about Presto Smart and get step-by-step instructions on how to pair your Presto terminal with a range of Point of Sale (POS) systems1.
Things you should know
1 The Point of Sale solutions are supplied by POS Providers, not us (Westpac). We do not guarantee or endorse those products and any related services. You can find out if your POS is compatible with Presto Smart.