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Acknowledgement

We acknowledge the First Peoples of Australia and recognise their ongoing role as Traditional Owners of the land and waters of this country. We acknowledge Westpac’s Aboriginal and Torres Strait Islander employees, partners, and stakeholders, and pay our respects to their Elders, both past and present.

We’re here for a yarn

Language interpreter 

We can arrange a free translator in some languages.

Easy English guide: interpreter (PDF 1MB)

Free call 1800 230 144  

Remote Indigenous call centre

Our mob are ready to help you 9am-6.30pm, Mon-Fri (ACST).

  • Scams, fraud and ID
  • Free interpreter service (10 languages)
  • Opportunities, banking tips
  • Accounts, card replacement

For you and your community

Your money

Get the most out of your money, wherever you are on Country:

Services & remote banking

Shareable info:

  • Language interpreter service 
  • Easy English guides
  • Kids & teens financial literacy
  • Future leader scholarships

I want to...

To keep you safe from fraud, we need to make sure it’s really you. We might ask questions only you would know the answers to. If your personal details change – like your address, phone, or email – let us know, so we can keep your account secure.
 

How do I identify myself for the bank? (PDF 571KB)

Not sure if you have photo ID? Our remote Indigenous call centre mob can help. Free call 1800 230 144 9am-6.30pm, Mon-Fri (ACST

Good to have before you call (PDF 292KB)

Forgotten your password or Customer ID?

To register for Westpac Online Banking, you’ll need your card number, Customer ID and account info. Download the Westpac App on your smartphone and follow the prompts, or register on desktop.


Video: Register for Online Banking in the app

Reconciliation: how we’re going  

Our 2022-2025 Reconciliation Action Plan (RAP) (PDF 7MB) lays out our vision for reconciliation. Reconciliation Australia has again recognised Westpac at the highest level as an Elevate RAP Partner, that reflects our ongoing commitment and leadership in reconciliation. See how we’re going in our annual Sustainability report.

Valuing culture

Elevating Indigenous voices, relationship-building, investing in cultural learning and education.

Meaningful careers

Welcoming more staff into our team, with targeted internships, recruitment and development.

Better experiences

Exploring culturally appropriate banking services, designed to meet the unique needs of specific regions.

Backing enterprises

Exploring more financial options, business development support, network access and resources.   

Contact us