Contact us
Help on tap to connect directly to our customer service team.
Want to get help quickly? Use the app to skip the security questions and talk to the right person.
Contact us nowConnect directly to our customer service team.
Chat now in Westpac Online Banking or our App
Sign into your Online Banking or Westpac App to chat with Red our virtual assistant. It’s fast, secure, and available 24/7.
Using the App? Sign in and tap Contact us at the top of the screen.
Using Online Banking? Sign in and select Chat with us on the main dashboard.
National Relay Service
If you are Deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS) and ask for 132 032. You will need to register with the NRS prior to utilising their service.
Interpreter Services
Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call in your preferred language. Simply ask our bank staff for an interpreter when you call us on 132 032.
Bank 24/7 from home
Access your banking via computer, mobile phone or tablet to do things like pay bills, see your account balance, and more. Here’s how.
Subpoenas relating to Westpac
Subpoenas relating to Westpac Banking Corporation (which include the St George, Bank of Melbourne and BankSA divisions) should be served on our registered office and addressed to:
The Proper Officer
Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000
Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.