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Chat now in Westpac Online Banking or our App

Sign into your Online Banking or Westpac App to chat with Red our virtual assistant. It’s fast, secure, and available 24/7.

Using the App? Sign in and tap Contact us at the top of the screen.

Using Online Banking? Sign in and select Chat with us on the main dashboard.

National Relay Service

If you are Deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS) and ask for 132 032. You will need to register with the NRS prior to utilising their service.

Interpreter Services

Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call in your preferred language. Simply ask our bank staff for an interpreter when you call us on 132 032.

How can we help you?

Card lost or stolen

Help with a lost or stolen card

Please report a lost or stolen card immediately so that we can stop all transactions on your account. You'll need your 8-digit customer number and password. You can also place your card on hold temporarily until you find it.

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Security

We're working 24/7 to safeguard your personal information, to protect you from online fraud. Learn about Westpac Protect, and simple steps you can take to help protect yourself.

If you believe your security has been compromised or you notice a transaction you did not make, contact us immediately on 132 032.

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Feedback and complaints

At Westpac, we welcome your suggestions, compliments and complaints as an opportunity to improve our service, provide feedback to our staff and put things right when we have let you down.

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Contacting us from overseas

If you are overseas and need to get in contact with us there are a number of different ways that we can help. Anything from contacting us about general banking enquiries, or emergency card enquiries, through to international services such as telegraphic transfers and foreign cheques.

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Financial hardship and support

Financial hardship & support

You are not alone. We are here to help. We know that financial stress can sometimes be a result of unplanned life events such as change of income, illness, a relationship breakdown, reduction in your business cash flow or emergency events like natural disasters.

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Business Online Banking support

FAQs

Subpoenas relating to Westpac

Subpoenas relating to Westpac Banking Corporation (which include the St George, Bank of Melbourne and BankSA divisions) should be served on our registered office and addressed to:

The Proper Officer
Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000

Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.

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Report lost or stolen card

1300 651 089

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