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Get through to exactly who you're after, faster

That means you won't have to search for the right phone number, or answer any security questions - we'll be ready to help you as soon as we receive the call.


  • The fast and secure way to talk to us
  • Avoid the need to answer a series of security questions as we verify your identity when you sign in via the App
  • The Westpac App connects you straight to the relevant team member
  • Chat now for an instant response - available 24/7.


Did you know?

When you call us in the Westpac App we can help you with:

  • Your details
  • Your accounts
  • Your cards
  • Your loans
  • New product enquiry
  • Business enquiry

How to call from the Westpac App

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

  1. Tap Contact us at the top of the screen
  2. Tap Chat now

In Online Banking

  1. Select Chat with us on the main dashboard

Find it fast with Smart Search

Simply type what you’re looking for in the search bar. Available on the latest Westpac App.

Find out more

Things you should know

Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.

Standard call charges apply. Internet connection is needed to access the Westpac App. Normal mobile data charges apply.

Online Banking terms and conditions apply.

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