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Contact us in the Westpac App
Sign in, skip the automated questions and talk to the right person not a phone menu.
- The fast and secure way to talk to us
- Avoid the need to answer a series of security questions as we verify your identity when you sign in via the app
- The Westpac App connects you straight to the relevant team member.
Need to speak to someone about your banking?
Westpac Protect™ Online Banking Security Guarantee
If your Westpac account is compromised as a result of internet fraud, we guarantee to repay any missing funds, provided you comply with our Online Banking Terms and Conditions.
Things you should know
Read the at westpac.com.au before making a decision and consider whether the product is right for you.
Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.
Contacting us from the Westpac App: Standard call charges apply. Internet connection is needed to access Westpac App. Normal mobile data charges apply.
Westpac Mobile Banking applications are only available for use by Westpac Australia customers.
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