FAQs

(44)

• How do I download the Westpac App?

  First, make sure you’re registered for Online & Mobile Banking..

• Can I use my Online Banking details to sign in to the Westpac App?

  If you’ve already registered for Online Banking you can use your Customer ID and Online Banking password to logon to the Westpac App...

• Which devices are supported by Westpac Mobile Banking?

  We highly recommend that you use the apps for optimal Mobile Banking experience. View the complete list of compatible devices and supported operating systems.

• How does Cardless Cash work?

  You first need to generate a cash code in Westpac Mobile Banking...

• Who is eligible for Cardless Cash?

  To use Cardless Cash you need to...

• How much can I withdraw without a card?

  You can withdraw up to $500 a day and $1,000 a week without a card...

• Is Cardless Cash secure?

  Yes. You need to sign-in to Cardless Cash before a cash code can be generated...

• Can I use Cardless Cash to get cash to others?

  Yes. Cardless Cash is a handy service if you need to get cash to someone...

• How do I sign in with 4 digit passcode?

  On the app sign in screen, enter your Customer ID and Password and then choose 'Set up simple sign in'.

• Where is the 4 digit passcode stored?

  Westpac does not hold or store the 4 digit passcode.

• How does the Westpac Protect™ Security Code provide extra protection?

  Receiving a one-time passcode via Westpac Protect™ Security Code helps provide extra protection against fraud and scams by allowing you to confirm that you authorise a transaction or activity and validating the request is genuine.

• How do I sign in with Fingerprint?

  On the app sign in screen, enter your Customer ID and Password and then choose 'Set up simple sign in'.

• Can more than one person use their fingerprint to sign in on the same device?

  Any fingerprint that is stored on your iPad can be used to sign in to the iPad app.

• How do I change the account displayed in Quick Balance?

  Tap the Quick Balance tile, sign in, then choose which accounts...

• Is Quick Balance secure?

  If you set up Quick Balance your balances will be viewable by anyone...

• Why can't I view some accounts in Quick Balance?

  Most accounts can be viewed in Quick Balance with the exception...

• Can I remove Quick Balance?

  Yes. Tap the Quick Balance tile, sign in...

• What is Quick Transfer?

  Quick Balance is a feature of the Westpac Mobile Banking app.

• Which smartphones are supported?

  Find out more details...

• How secure is Pay to Mobile?

  Pay to Mobile is secure and incorporates multiple controls including...

• What accounts can Pay to Mobile payments recipients collect payment into?

  Pay to Mobile recipients collecting payments via the Payment Collection Page...

• What payment limits apply to Pay to Mobile payments?

  Pay to Mobile payments are included within your Daily Payment Limit...

• Can I activate my card on mobile if I don’t have the app?

  Yes, you can still activate your card on mobile by following the steps below. You won’t be...

• What happens if my camera doesn’t capture my card details?

  You can use your keyboard to enter your card details to activate securely....

• Is it secure?

  Activating your card via mobile is safe and secure – just like activating a card online. Your camera...

• What about additional cardholders?

  The primary cardholder (the person who opened the account) must activate their card...

• What else do I need to know?

  You’ll also need to...

• Do the Westpac Group and Hey You share any customer details?

  The Westpac Group and Hey You do not share any customer details...

• What do I do if I don't get my credit?

  Please contact Hey You support by calling 1800 220 153 or...

• What if there are no participating Hey You cafes/businesses in your area?

  The list of participating businesses is growing all the time. If you are in an area where there are...

• What are the permissions I’ll see on my phone and why are they requested by the Westpac Android Mobile Banking App?

  When you install the Westpac Mobile Banking App on your Android phone, you’re shown a list of permissions...

• What are the permissions I’ll see on my phone and why are they requested by the Westpac iPhone Mobile Banking App?

  When you install the Westpac Mobile Banking App on your Apple iPhone, you’re prompted with the permissions...

• How secure is an Apple Pay transaction?

  Apple uses security features built-in to the...

• How will my personal information be shared with Apple?

  As per Westpac Terms and Conditions, your personal information will be...

• What is Apple Pay, where can I find more information on Apple Pay?

  Apple Pay lets you use your compatible...

• What is cardless cash?

  With cardless cash you can withdraw cash from Westpac ATMs without a card.

• Which devices can I use Apple Pay with?

  Apple Pay is available on iPhone, iPad...

• Which Westpac cards are eligible to be added to Apple Pay?

  The following cards are eligible for Apple Pay.

• Why can’t I sign in to my Mobile Banking?

  If you have set up a 4-digit PIN and/or fingerprint recognition and are unable to sign in, there may be an issue with the Date & Time settings of your mobile device.

• How do I disable FaceID or fingerprint?

  Within the Westpac Banking for iPad app, tap ‘Sign in to banking’, and then tap ‘Clear my details’ and then sign in with your Customer ID and Password.

• How do I remove Quick Balance from other devices?

  You can remove Quick Balance registrations via Online Banking...

• How do I set up Quick Balance?

  Download the latest Westpac App from the App Store or Google Play.

• How do I set up quick sign-in?

  Fingerprint sign in is only available for compatible devices. Check our list of supported devices...

• How do I update my contact details?

  To change your personal details, sign in to Westpac Mobile Banking