FAQs

(57)

• How do I download the Westpac App?

  First, make sure you’re registered for Online & Mobile Banking..

• Can I use my Online Banking details to sign in to the Westpac App?

  If you’ve already registered for Online Banking you can use your Customer ID and Online Banking password to logon to the Westpac App...

• Which devices are supported by Westpac Mobile Banking?

  We highly recommend that you use the apps for optimal Mobile Banking experience. View the complete list of compatible devices and supported operating systems.

• Where can I get help with Mobile Banking?

  Where can I get help with Mobile Banking?

• How does Cardless Cash work?

  You first need to generate a cash code in Westpac Mobile Banking...

• Who is eligible for Cardless Cash?

  To use Cardless Cash you need to...

• How much can I withdraw without a card?

  You can withdraw up to $500 a day and $1,000 a week without a card...

• Is Cardless Cash secure?

  Yes. You need to sign-in to Cardless Cash before a cash code can be generated...

• Can I use Cardless Cash to get cash to others?

  Yes. Cardless Cash is a handy service if you need to get cash to someone...

• How do I sign in with 4 digit passcode?

  On the app sign in screen, enter your Customer ID and Password and then choose 'Set up simple sign in'.

• How do I sign in with Fingerprint?

  On the app sign in screen, enter your Customer ID and Password and then choose 'Set up simple sign in'.

• Where is my fingerprint stored?

  Westpac does not hold or store your fingerprint.

• Can more than one person use their fingerprint to sign in on the same device?

  Any fingerprint that is stored on your iPad can be used to sign in to the iPad app.

• What if the app is not accepting my fingerprint after registering? What do I do?

  If fingerprint sign in does not work, you can revert to your existing password or you can create a 4 digit passcode to sign in.

• How does the Westpac Protect™ SMS Code provide extra protection?

  Find out how Westpac Protect™ SMS Code can provide extra protection.

• How do I change the account displayed in Quick Balance?

  Tap the Quick Balance tile, sign in, then choose which accounts...

• Is Quick Balance secure?

  If you set up Quick Balance your balances will be viewable by anyone...

• Why can't I view some accounts in Quick Balance?

  Most accounts can be viewed in Quick Balance with the exception...

• Can I remove Quick Balance?

  Yes. Tap the Quick Balance tile, sign in...

• What is Quick Transfer?

  Quick Balance is a feature of the Westpac Mobile Banking app.

• Which smartphones are supported?

  Find out more details...

• How secure is Pay to Mobile?

  Pay to Mobile is secure and incorporates multiple controls including...

• What accounts can Pay to Mobile payments recipients collect payment into?

  Pay to Mobile recipients collecting payments via the Payment Collection Page...

• What payment limits apply to Pay to Mobile payments?

  Pay to Mobile payments are included within your Daily Payment Limit...

• Can I activate my card on mobile if I don’t have the app?

  Yes, you can still activate your card on mobile by following the steps below. You won’t be...

• Can I activate my card on mobile without using my camera?

  Yes, you can activate your card on mobile by following the steps below...

• What happens if my camera doesn’t capture my card details?

  You can use your keyboard to enter your card details to activate securely....

• Is it secure?

  Activating your card via mobile is safe and secure – just like activating a card online. Your camera...

• What about additional cardholders?

  The primary cardholder (the person who opened the account) must activate their card...

• What cards can I activate using Westpac Mobile Banking?

  You can activate a Westpac credit card or debit card for Personal customers...

• What else do I need to know?

  You’ll also need to...

• What is the offer?

  We would like customers to experience Hey You by giving a $5 Hey You credit to use at..

• How long does the $5 Hey You credit offer run for?

  This $5 Hey You credit offer is available from 17 September 2015 to 30 June 2017 unless...

• Where can I find the $5 Hey You credit offer T&Cs?

  For all T&Cs relating to the $5 Hey You credit offer, visit...

• Can I get more than one credit?

  Only one credit is available per eligible credit card, Visa Debit card or Debit...

• Can I get the balance of the $5 Hey You credit refunded from my Hey You account?

  The $5 Hey You credit is not transferable, exchangeable or redeemable for cash...

• Do the Westpac Group and Hey You share any customer details?

  The Westpac Group and Hey You do not share any customer details...

• How can I get the $5 Hey You credit offer if I don't have the Hey You app installed on my mobile?

  To access the $5 credit...

• I received a response that my card has already been used for this $5 Hey You credit offer. What do I do

  Each eligible card number can only be used once as your payment source in your...

• What do I do if I don't get my credit?

  Please contact Hey You support by calling 1800 220 153 or...

• What if there are no participating Hey You cafes/businesses in your area?

  The list of participating businesses is growing all the time. If you are in an area where there are...

• How do I get the Westpac iPhone or Android Phone app for Mobile Banking?

  Download the free Westpac app from the App Store or Google play...

• What are the permissions I’ll see on my phone and why are they requested by the Westpac Android Mobile Banking App?

  When you install the Westpac Mobile Banking App on your Android phone, you’re shown a list of permissions...

• What are the permissions I’ll see on my phone and why are they requested by the Westpac iPhone Mobile Banking App?

  When you install the Westpac Mobile Banking App on your Apple iPhone, you’re prompted with the permissions...

• What does the removal mean for you?

  If you are a Windows mobile or tablet app user you can continue to bank via our mobile banking website...

• How secure is an Apple Pay transaction?

  Apple uses security features built-in to the...

• How will my personal information be shared with Apple?

  As per Westpac Terms and Conditions, your personal information will be...

• What is Apple Pay, where can I find more information on Apple Pay?

  Apple Pay lets you use your compatible...

• What is cardless cash?

  With cardless cash you can withdraw cash from Westpac ATMs without a card.

• Which devices can I use Apple Pay with?

  Apple Pay is available on iPhone, iPad...

• Which Westpac cards are eligible to be added to Apple Pay?

  The following cards are eligible for Apple Pay.

• Why can’t I sign in to my Mobile Banking?

  If you have set up a 4-digit PIN and/or fingerprint recognition and are unable to sign in, there may be an issue with the Date & Time settings of your mobile device.

• How do I disable FaceID or fingerprint?

  Within the Westpac Banking for iPad app, tap ‘Sign in to banking’, and then tap ‘Clear my details’ and then sign in with your Customer ID and Password.

• How do I remove Quick Balance from other devices?

  You can remove Quick Balance registrations via Online Banking...

• How do I set up Quick Balance?

  Download the latest Westpac App from the App Store or Google Play.

• How do I set up quick sign-in?

  Fingerprint sign in is only available for compatible devices. Check our list of supported devices...

• How do I update my contact details?

  To change your personal details, sign in to Westpac Mobile Banking