FAQs

I received an email to action a PayTo agreement but I can’t see it in Westpac Online Banking or the Westpac App. Why isn’t it there?

Any PayTo agreements that haven't been actioned within the required timeframe will lapse and disappear from your list of PayTo agreements. Agreements you’ve declined or that have been recalled by the business that issued them (biller) will also disappear from your list of PayTo agreements.

If you’d like to set up a new PayTo agreement with a business, you will need to contact them directly.