FAQs

Make an international money transfer (23)

• What is Westpac's SWIFT Code/BIC?

  You may be asked to provide a SWIFT Code if you’re receiving money into your account from overseas. The SWIFT Code for Westpac is WPACAU2S, find out more...

• What is a SWIFT code/BIC?

  SWIFT code, also known as Bank Identifier Code (BIC) is an 8-11 alphanumeric code used to identify a bank, find out more...

• What is an IBAN number?

  An IBAN (International Bank Account Number) is an alphanumeric code of 15 to 34 characters and is used in certain countries to identify Bank, Branch, and the customer’s account number, find out more...

• How to transfer money overseas?

  You can transfer money overseas via Westpac Online Banking or Westpac App, find out more...

• What are the typical bank details required to initiate an international money transfer?

  Find out what the typical bank details are required to initiate an international money transfer...

• How much money can I send overseas from Australia?

  To make an international money transfer daily payments limits should be considered. These can be changed via Online Banking or the Westpac App, find out more...

• What happens after I make an international money transfer online?

  With an international money transfer, the money may not leave your account immediately. You can check your pending payment listings to view the payment receipt. When the transfer has been sent the status will change to ‘sent’, find out more...

• How can I track the progress of my International payment?

  Payment tracking can be completed in Online Banking and the App. Where available, the following tracking information will display...

• Reason for payment

  In some countries, central banks require the reason for payment to be included in international money transfer instructions, find out more...

• What happens if the international money transfer is returned?

  International money transfers can be returned if the transfer details are not correct, find out more...

• How do I send foreign currency to another Australian bank?

  A foreign currency transfer sent to an account located in Australia is treated the same as an international money transfer that is sent overseas, find out more...

• How much does it cost to transfer money overseas?

  Westpac fees and FX rates, along with estimates of other bank fees which may apply when sending an international transfer will be displayed when you...

• Can I make or receive international money transfers with Osko® or PayID®?

  No, Osko and PayID payments are only available for AUD transactions within Australia (domestic payments), find out more...

• Why did I not receive the full amount the payer has sent to me?

  Other banks involved in the transfer journey may charge a fee outside of Westpac’s control. For more information, please contact the remitting bank or find out more...

• Can I negotiate a better exchange rate?

  Yes, contact Financial Markets on 1800 221 815 Opt 1 to discuss your...

• How can I stop an intermediary bank from converting my funds into AUD before the international money transfer arrives at Westpac?

  You cannot prevent an intermediary bank from converting your funds into AUD before the international money transfer is received by Westpac, find out more...

• Why did the beneficiary not receive the full amount I sent to them?

  Other banks involved in the transfer journey may charge a fee outside of Westpac’s control, find out more...

• What is the exchange rate for international money transfers that are set up as recurring?

  The foreign exchange rate applicable to recurring international money transfers will be determined on each transfers scheduled date, at the time of the transfer being debited from your account, find out more...

• Does Westpac still offer Xylo Foreign Exchange?

  This service is no longer available. Westpac Online banking now incorporates the majority of Xylo's features, and our Financial Markets team is available on 1800 221 815 Opt 1 for FX rate options if you have an ongoing transfer need.

• How do I amend or cancel a payment sent?

  Please call Westpac International Payments and Services team on 1800 632 308 Opt 2, or email: cenquiry@westpac.com.au, find out more…

• My international money transfer hasn’t been received by my beneficiary and 5 business days have passed

  Please call Westpac International Payments and Services team on 1800 632 308 Opt 2, or email: cenquiry@westpac.com.au, find out more…

• Does Westpac buy/sell foreign cash or foreign cheques/drafts?

  Westpac no longer buys/sells foreign cash, foreign cheques or drafts. For alternative travel money options, please see our International and Travel page.

• What transaction accounts are eligible to send money overseas?

  Westpac accounts that are eligible for International Money Transfers will display in the ‘From’ account dropdown section when you start an Overseas / International payment through...