FAQs

What if my existing Handycard or new Debit Mastercard® is lost or stolen during the transition?

If you’ve lost your card and there’s a chance you’ll find it, a temporary lock keeps your card secure while you look for it and it saves the hassle of cancelling your card. 

However, if you can’t find your card or if it’s stolen, then you must report your card as lost or stolen through the Westpac App, Westpac Online Banking or by calling us on 1300 131 331.

In the Westpac App

Make sure you have the latest version of the app. 

1. Search lost or stolen in the Smart Search bar and select Report lost or stolen.
2. Select the right card.
3. Confirm the address is correct and follow prompts to cancel the card and request a new one.

In Westpac Online Banking

1. Navigate to Service > Services.
2. Under Card services select Report lost or stolen cards.
3. Find the right card then select Continue.
4. Confirm the address is correct and follow prompts to cancel the card and request a new one.