FAQs

Can I choose not to activate my new Westpac Debit Mastercard®?

Yes. If you decide not to activate your new card before your Handycard’s closure date, your Handycard will be closed as planned. Your account will remain open and fully functional for electronic transactions, such as sending and receiving payments via Online Banking or the Westpac App.

If you’re not transitioning to the new card, please destroy it securely by cutting through the chip and magnetic strip to protect your privacy.

You’ll still have access to your account – just without card functionality.