FAQs

What happens when I get a refund on a PartPay purchase?

The short answer is 100% of any refunded amount will be credited to your total PartPay balance owing. Or, if there are any refunded funds remaining, your linked credit card’s outstanding Purchase balance.

How a refund is applied will depend on how many PartPay purchases you have outstanding:

• If you have only one outstanding PartPay purchase, the refund will go towards the next PartPay payment for that item that was refunded.
• If you have multiple outstanding PartPay purchases, the refunded amount will go towards the next PartPay payments scheduled – until all the refunded amount is allocated. In other words, the refund doesn’t go specifically back to the original PartPay Purchase refunded – it goes back to the total outstanding PartPay balance. As a result, the remaining PartPay payments for that original purchase refunded may still need to be made (unless they’ve been repaid separately).