FAQs

How do I make a payment with my Fitbit smart watch?

Once you have added a card to your Fitbit, hold the smart watch near the contactless terminal to pay. You do not need to tap or navigate to a different screen on the Fitbit to make a payment. Your Fitbit device will vibrate slightly when the contactless payment is made. If prompted, you must enter your Fitbit 4-digit PIN code on your smart watch (this may happen every 24 hours or the first time you make a payment after putting your Fitbit device back on).
 

Subject to your terms and conditions, you are covered by our Fraud Money Back Guarantee for any unauthorised purchases you make with your Westpac Mastercard® on Fitbit Pay.
 

Please be aware, you must enter your card PIN at the contactless terminal for payments over $200 made with Fitbit Pay. For security reasons, if the contactless terminal does not prompt you to enter your card PIN, Westpac will not process the transaction. This does not affect payments or transaction limits on your card. The provisions of your card Product Terms continue to apply in the same way for Fitbit Pay transactions.
 

If the purchase amount exceeds $200 you will need to enter your card PIN (not the Fitbit smart watch PIN) on the contactless terminal.
 

If the payment terminal doesn’t recognize Fitbit Pay, ensure the watch face is near the reader and that the cashier knows you’re making a contactless payment.
 

Note: For added security, Fitbit Pay will only be activated when the smart watch is being worn and has been authenticated via your Fitbit PIN.  

More about Fitbit Pay