FAQs

My Worldwide Wallet cards are due to expire. How do I renew them?

A card is valid until the expiry date shown on the back of the card. We’ll automatically send you a renewal card prior to expiry if you have activated at least one card, and provided your card is not in any of the following of statuses at the time of renewal: Hold/Suspend, Potential Fraud, Fraud, Lost, Stolen, Replaced or Closed.

We’ll send you a new card approximately 90 days before your current card is due to expire. 

Your contact details, including your correct mailing address, must be kept up-to-date in Online Banking so we can send you your new card. After activating your new card, you will be able to access the funds in your Worldwide Wallet account.

Once your card expires, you will no longer be able to use it for purchases or cash withdrawals.