FAQs
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Can I email Westpac with a general banking question?
We don't have an email address for customer questions because email isn’t the safest way to share personal or banking details. To keep your information secure, you can message us through the Westpac App or Online Banking, or reach out via chat, phone, or by visiting your local branch.
In the Westpac App
Make sure you have the latest version of the app.
- Tap Contact us at the top of the home screen
- Select Chat with us or select your topic under Call us now
In Online Banking
Select Chat with us on the main dashboard
Call our Customer Care team
If you prefer to speak with someone, you can call us directly. Our team is available Mon–Fri 8am–8pm, Sat–Sun 8am–6pm (Sydney time).
Find the right number on our Contact us page.
Calling from overseas?
Contact us via the Westpac App for a fast and secure way to get in touch. Or call directly via (+61 2) 9155 7700 24 hours, 7 days.
New to Westpac or not using Online Banking?
If you’re not yet a Westpac customer or use Online Banking, you can still get in touch by calling us or visiting your nearest branch.
It's quick and easy to register for Online Banking. You'll need your card number, Customer ID, and account information on hand. Find out more about how to register.