FAQs

Online business banking (21)

• How do I set up a new user?

  If you’re a business customer wanting to add a user to your network, you can do this in online banking from a desktop or laptop – but not through the Westpac App.

• How do I upload a file payment from MYOB?

  If you’re a business customer, you can import a CSV payment file into Westpac online banking from a desktop or laptop.

• How can I view eStatements?

  You can view your statements online for eligible accounts via Westpac Online Banking instead of receiving paper statements. You can stop receiving paper statements and be notified by email when your new statement is ready to be viewed.

• What are my transfer limits for business accounts and how do I change them?

  The Business Daily Limit is set at a default limit of $10,000,000 and can be increased up to $100,000,000 if required.

• What is a SecurID token? 

  A SecurID® token is a small, portable device that generates a single use digital security code, which you use to securely authorise online transactions.

• What if I don’t respond to a request for information about the tax residency of my business? 

  Westpac is required by law to provide the Australia Taxation Office (ATO) with information about customers who potentially have a foreign tax residency.

• How do I change a user’s Daily Payment Limit in Westpac?

  You'll need to be an administrator and registered with a security device in order to make changes to a User’s Daily Payment Limit in Westpac online banking from a desktop or laptop. Not available through Westpac App.

• When can I hide my accounts?

  Online Banking allows you to hide accounts from display and reveal them again when you choose.

• What are my payment limits in Business Westpac Live?

  Users can be assigned a daily payment limit up to the value of the Business daily limit.

• How can I backdate manual payments in Biz Invoice?

  View a step by step guide on how to backdate manual payments in Biz Invoice

• How can I connect my accounting software?

  View a step by step guide on how to connect bank feeds

• How can I create a reconciled payment summary report in Biz Invoice?

  View a step by step guide on how to create a reconciled payments summary report

• How can I customise an invoice number in Biz Invoice?

  View a step by step guide on how to customise invoice number for Biz Invoice

• How can I export a detailed transaction history?

  View a step by step guide on how to export a detailed transaction history

• How can I import a payment file?

  View a step by step guide on how to import a payment file

• How can I import payment details?

  View a step by step guide on how to import payment details here

• How can I order a bank cheque online?

  View a step by step guide on how to order a bank cheque online

• How can I view a cheque and/or deposit slip?

  View a step by step guide on how to view cheque and deposit/withdrawal slips

• How do I change my Westpac Online daily payment limit?

  Sign in to Westpac Online Banking and select 'Manage...

• How do I reset my business user password?

  If you (or a user within your network) has forgotten your password, you (they) will have to reset the password. Follow our how to reset my password guide.

• How do I set payments to be approved by 2 or more people?

  If you’re registered with online banking as a business network, you can set up who has to approve payments before money can be transferred from your account – up to 4 approvers.