FAQs

Online business banking (19)

• How can I view eStatements?

  You can view your statements online for eligible accounts via Westpac Online Banking instead of receiving paper statements. You can stop receiving paper statements and be notified by email when your new statement is ready to be viewed.

• What are my transfer limits for business accounts and how do I change them?

  The Business Daily Limit is set at a default limit of $10,000,000 and can be increased up to $100,000,000 if required.

• What is a SecurID token? 

  A SecurID® token is a small, portable device that generates a single use digital security code, which you use to securely authorise online transactions.

• What if I don’t respond to a request for information about the tax residency of my business? 

  Westpac is required by law to provide the Australia Taxation Office (ATO) with information about customers who potentially have a foreign tax residency.

• When can I hide my accounts?

  Online Banking allows you to hide accounts from display and reveal them again when you choose.

• How can I connect my accounting software? (bank feeds)

  Reduce manual data entry and save time by connecting your business transaction accounts to your accounting software. Connect to Xero, MYOB, QuickBooks and more in Online Business Banking. Find out how.

• How can I export a detailed transaction history?

  Export a detailed list of account transactions from a custom date range, in a file format of your choice.

• How can I import a payment file?

  Import a payment file into Westpac Online Banking with a ABA file.

• How can I import payment details?

  Import payment details into Westpac Online Banking with a CSV file.

• How can I manage the signatories for my business account?

  Needing to update who is a signatory to your business account. Use this form to add or remove a signatory as well as update personal joint accounts operating rule.

• How can I order a bank cheque online?

  If you need a bank cheque, order it online through Westpac Online Banking.

• How do I change a user’s Daily Payment Limit in Westpac?

  You'll need to be an administrator and registered with a security device in order to make changes to a user’s Daily Payment Limit in Westpac Online Banking from a desktop.

• How do I change my name with the bank?

  To change your name, please visit a branch in person and bring along certified or original legal documents issued by the Registrar of Births, Deaths and Marriages.

• How do I change my Westpac daily payment limit?

  Sign into the Westpac App and manage your daily payment limit.

• How do I reset my business user password?

  No need to phone or visit a branch to reset your password. With your security device handy, you can reset your password online.

• How do I set up a new user?

  If you want to add a user to your network, you can do this in online banking from a desktop.

• How do I upload a file payment from MYOB?

  If you’re a business customer, you can import a CSV payment file into Westpac Online Banking from a desktop.

• What are my Business payment limits?

  A business limit puts a limit on the total payments made by a business in the last 24 hours. This is different to a user’s Daily Payment limit.

• Why can’t I sign in to my Mobile Banking?

  If you have set up a 4-digit PIN and/or fingerprint recognition and are unable to sign in, there may be an issue with the Date & Time settings of your mobile device.