FAQs

Online business banking (10)

• What is a SecurID token? 

  A SecurID® token is a small, portable device that generates a single use digital security code, which you use to securely authorise online transactions.

• What if I don’t respond to a request for information about the tax residency of my business? 

  Westpac is required by law to provide the Australia Taxation Office (ATO) with information about customers who potentially have a foreign tax residency.

• How can I manage the signatories for my business account?

  Needing to update who is a signatory to your business account. Use this form to add or remove a signatory as well as update personal joint accounts operating rule.

• How do I change my Westpac daily payment limit?

  Sign into the Westpac App and manage your daily payment limit.

• Why can’t I sign in to my Mobile Banking?

  If you have set up a 4-digit PIN and/or fingerprint recognition and are unable to sign in, there may be an issue with the Date & Time settings of your mobile device.

• How can I export a detailed transaction history?

  Follow these steps to export a detailed list of account transactions from a custom date range in a file format of your choice.

• How can I import a payment file?

  You can import ABA, BPAY or Pay Anyone payment file types into your Online Banking by following the steps listed.

• How can I import payment details?

  Create and save a CSV file with your payee’s details, then follow the steps to upload in Online Banking.

• How do I upload a file payment from MYOB?

  Create your file payment on MYOB, then follow the steps to upload into your Online Banking as an ABA file type.

• Updating your name, title or gender with the bank

  To change your name, please visit a branch in person and bring along certified or original legal documents issued by the Registrar of Births, Deaths and Marriages.