Online Banking for Business Support

Yes. If you have an eligible bank account in Online Banking, you can send and receive near real-time Osko® and PayID payments anytime day and night, even on weekends and public holidays. You can also make a same day payment using RTGS.

You can search a transaction by description, date, or amount. You can also filter your search by credit or debit transactions.
 

To search your transactions:

In the Westpac App

1. Tap the Smart Search bar

2. Select the Transactions filter

In Online Banking

1. Go to Overview

2. Select Transaction search
 

If you don’t want some of your accounts to appear in your Online Banking profile, you can hide them, so they don’t appear in your list. Your list of accounts in Online Banking and the Westpac App are not linked, so you could hide some accounts from your Online Banking view and choose to show them in the Westpac App, or vice versa. To hide your accounts:

In the Westpac App

1. Search Hide account in the Smart Search bar

2. Under Self-serve, tap Hide, reorder and group accounts

3. Tap the check-box next to the accounts you wish to hide to remove the tick, then tap Done

In Online Banking

1. Go to Service > Preferences > Accounts

2. Select Hide on the account(s) you want to hide in your Online Banking profile.

You can choose to show your hidden accounts at any time.

You can personalise your accounts by giving them a nickname in Online Banking or the Westpac App. You’ll be the only person who can see the nickname for your account. Any other User will see the account name or a nickname they have chosen. To give your account a nickname on desktop, simply select the account you would like to rename, then go to Account settings > Accounts > Nickname. Personalising accounts on your mobile? Learn how to rename an account in the Westpac App.

There are no establishment or ongoing fees for accessing Online Banking, however fees and charges apply for the processing of some payments and a fee will be charged at the time of processing a transaction. Read more in section B of the Online Banking Terms & Conditions (PDF 409KB).

For help with closing your business account, please contact your Relationship Manager or go to your local branch. You can also call us on 132 142 (8am-8pm, Monday to Friday) to discuss how to close your account. Closing a personal account? Learn how to close your personal account.

You can cancel a Business Debit Mastercard in Online Banking or the Westpac App, as long as you’re an authorised User. If you don’t have access to the cancel card feature, your Administrator can give you access by following the ‘Give a User permission’ steps below.

Any problems with cancelling a card? Please call 132 142.

In the Westpac App

Make sure you have the latest version of the app.

1.  Tap Business at the bottom of the screen, then Card services > Cancel card
2. Select the account linked to the card you want to cancel and follow the prompts
3. Your request will then go to an approver for authorisation.

In Online Banking

1. Select the account on your dashboard
2. In Account activity go to More > Cancel cards and follow the prompts
3. Your request will then go to an approver for authorisation.

OR

1. From your dashboard go to Service > Services > Other card services ​​> Cancel card
2. Select the account linked to the card you want to cancel and follow the prompts
3. Your request will then go to an approver for authorisation.

Give a User permission to cancel a card in Online Banking

1. Go to Administration > Features and approvals > Service requests
2. Select Business card servicing and set the number of approvals you need for this feature
3. Go to Administration > User administration, then select the User you want to give access to
4. Navigate to Service requests and select Business card servicing.

You don’t need to notify us if you are travelling within Australia. If you’re traveling overseas and have a Personal Banking profile, you can notify us in Online Banking or the Westpac App. 

In the Westpac App

1. Search Notify for overseas travel in the Smart Search bar

In Online Banking

1. Go to Services > Card services > Notify going overseas

If you’re an Administrator, you can change your Business Daily Payment Limit online.

In the Westpac App

1. Search Business payment limit in the Smart Search bar

2. Enter new amount, then select Change limit

In Online Banking

1. Go to Administration > Payment limits

2. Under Business Daily Limit, select Update limit

3. Enter the new amount, then select Save

A User Daily Payment Limit is the cumulative total value of payments any individual user can make in a day, excluding trusted biller BPAY® payments.

If you’re an administrator and have a registered security device, you can update a User’s Daily Payment Limit in Online Banking. You’ll have to login to Online Banking from a desktop as this feature is not available in the Westpac App.  Simply go to Administration > Payment limits > View limit for > Update limit. 

When a User's Daily Payment Limit is set to zero, payments are limited to making transfers between linked accounts, the Australian Taxation Office (ATO) and some BPAY® billers. If other payments such as Pay Anyone payments are needed, the User’s Daily Payment Limit can be changed by an Administrator.

With Mobile Banking, you can manage your accounts, do your banking on the go, manage user access (Administrators only) and make payments and transfers. You can also deposit cheques on your mobile and check the available balance of up to 3 accounts* without needing to sign in. Check out more great features of the Westpac App.

There are two security devices available to use in Online Banking:

• Westpac Protect™ SMS Code uses your mobile phone to confirm certain actions via text message when banking online
• SecurID® token is a small, portable device that generates a security code, which you use to authorise certain transactions.

Westpac Protect™ SMS Code helps to protect you by sending a unique code to your mobile phone to confirm certain transactions and other features when you bank online. This means increased security, ability to instantly reset your Online Banking password, and if you’re an Administrator, you will be required to have an active security device. Learn more about security.

A SecurID® token is a small, portable device that generates a single use security code that is used to securely authorise online transactions. This means increased security, ability to instantly reset your Online Banking password, and if you’re an Administrator, you will be required to have an active security device. Learn more about security.

If your token is about to expire or has expired, or you wish to reassign an active security token, read our simple step by step guide to obtaining a replacement token.

You can choose either a SMS Code or token. Both devices offer additional security when banking online. 

If you or your staff have a Daily Payment Limit of $200k or less, then you can use an SMS Code. If you’re approving transactions over $200k, you will need to use a token. You may also wish to use a token if you or any of your staff are regularly in a mobile blackspot. 

Please note, SMS Code is not available on Corporate Online accounts.

If your session is inactive for 10 minutes, you’ll be prompted to enter your password to continue. For your security, Westpac Online Banking sessions have a time limit of 4 hours. If you’ve reached the 4-hour limit, you will see a message that your session is about to end. Press Continue banking to continue.

Simply closing your browser does not end your Online Banking session and can cause an error when you try to sign in next time. It’s important to sign out of Online Banking once you have finished your banking by using the Sign out button.

To change your password online, simply go to our Forgot customer ID or password page, provide your 8-digit customer ID and date of birth, then follow the prompts.

A Tax Identification Number or TIN is an identifying number or equivalent number (for example, a social security number, personal identification number or national identification number) issued by a country of tax residency that is used for tax purposes. This is like a Tax File Number or an Employer Identification Number.

You can contact your independent taxation advisor to see whether your business needs to have a Tax Identification Number.

If your business has a tax residency in a country other than Australia, you’ll need to provide a Tax Identification number (TIN). You can provide up to five TINs. If you can’t provide a TIN, you’ll need to tell us why.

Westpac is required by law to provide the Australia Taxation Office (ATO) with information of customers who have a foreign tax residency. We may restrict access to your business networks in Online Banking until you provide the information.

You can update your TIN for your Business Network in Online Banking on desktop. Go to Administration > Tax Residency. If your business has a tax residency in a country other than Australia, select Yes to proceed, then select the country. If you have a TIN, select Yes, and enter your TIN. If you don’t have a TIN, select No and enter a reason.

With Westpac Online Banking you can manage your account, view transactions and statements, give access to third parties, manage users, open accounts and more. Learn more about what you can do in Online Banking for Business.

If you have both personal and business banking, all your eligible accounts are available through Online Banking. You can easily switch between your business and personal profiles in the Westpac App. You can also set up third-party access, which allows you to see your accounts in the one profile.

We’ll notify you of any updates to our Online Banking Terms and Conditions via email. If you choose to receive eStatements or account notifications, we’ll also send these to your email address. You can add or update your business email address in Online Banking.