Merchant Support Centre
Find useful tools and resources to help you manage your payment solution, including access to 24/7 support.
EFTPOS support
In-depth User Guides for your payment facility and other information to keep your business running smoothly.
OnlinePay Support
Ensure a smooth journey from setup to first payment. Get help with user roles, Checkout customisations, account settings, developer guides and more.
Merchant self-service
Find information and access our merchant resources using our self-serve quick links.
Frauds, disputes and chargebacks
Accepting card payments in a safe and secure manner is essential to the operation of your business. Read through our important tips.
Terms and Conditions
Information to help explain your merchant fees and charges, and other documents that form the terms and conditions of your merchant agreement.
Presto support
Learn more about Presto and get step-by-step instructions on how to pair your Presto terminal with a range of Point of Sale (POS) systems1.
Things you should know
1 The Point of Sale solutions are supplied by POS Providers, not us (Westpac). We do not guarantee or endorse those products and any related services. You can find out if your POS is compatible with Presto.