MERCHANT AGREEMENT

Here are all the terms and conditions that will form part of your Merchant Agreement with us and can help you as a new Westpac Merchant customer.
Here are all the terms and conditions that will form part of your Merchant Agreement with us and can help you as a new Westpac Merchant customer.
Effective 10 November 2023, important changes will be made to your Direct Debit Request Service Agreement (DDRSA). A summary of these changes is below.
Your DDRSA is available as a standalone document online at Direct Debit Request Service Agreement and as section 43 of the Merchant Business Solutions Card Acceptance by Business Terms and Conditions (Terms and Conditions). The DDRSA will be removed from the Terms and Conditions on the next release date of 08 December 2023 and remain as a standalone document.
Section | What has changed |
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2. Amendments by us |
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3. How to cancel or change direct debits |
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4. Your obligations |
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5. Dispute |
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6. Accounts |
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8. Contacting each other |
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Effective 08 December 2023, changes will be made to the documents which form part of your Agreement with us. A summary of these changes is below.
Merchant Business Solutions Card Acceptance by Business Terms and Conditions (Terms and Conditions)
Section | What has changed |
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Section 2 Definitions and interpretation |
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Section 9 Your Account |
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Section 15 eCommerce Merchants |
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Section 18 EFTPOS Air - Acceptable use of EFTPOS Air |
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Section 25 Fraud prevention | PCI DSS Validation
Account Data Compromise (ADC) Events
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Section 29 Privacy Law and Use of Information | Amended this section for clarity and transparency around the potential use of merchant data for geographical brand affinity and penetration measures based on aggregated Westpac Cardholder insights. |
Section 43 Your Direct Debit Request Service Agreement | Removed this section 43 and replaced it with a standalone document called “Direct Debit Request Service Agreement”. A current version is available online at: Direct Debit Request Service Agreement from 10 November 2023 and contains the following changes from section 43.
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Protecting your business against card fraud
Section | What has changed |
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Safety for Online Merchants |
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Your guide to the Payment Card Industry Data Security Standard (PCI DSS)
From time to time the PCI Security Standards Council will release a new version of the PCI Standard. From 31 March 2024, PCI validation under version 3.2.1 will be retired and superseded by version 4.0. The purpose of the new version is to allow merchants more flexibility in the methodologies used to secure card data within their system and networks focused on an “outcome based” approach. Version 4.0 has enhanced its clarification on requirements, revised the format and includes new requirements to meet the evolving threat landscape. The changes to the 12 core requirements, Self Assessment Questionnaire (SAQ) descriptions and the addition of a new SAQ category “SPoC” reflect these improvements.
For a full list of changes please refer to the “Summary of Changes from PCI DSS Version 3.2.1 to 4.0” found on the PCI Security Standards Councils website.
Section | What has changed |
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What are the 12 key requirements of PCI DSS? |
The 12 key requirements of the PCI DSS have been updated to reflect the updated PCI DSS dated March 2022, version 4.
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What is the Self-Assessment Questionnaire (SAQ)? |
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What are the requirements for Payment Applications? | This section has been removed as the PCI DSS has removed the Payment Application Data Security Standards (PA-DSS) and it is no longer applicable. |
Your guide to merchant fees and charges
Section | What has changed |
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Fee Summary Table |
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EFTPOS
With Westpac instant settlement you can access your Westpac EFTPOS terminal takings almost instantly after settlement into your Westpac transaction account once every day by 9:30 pm – meaning you can start using your earnings immediately1.
Online/eCommerce
Online funds will generally be paid into your account within 24 hours if you have a Westpac account. Settlement occurs at 6:00pm (Sydney time) for online/eCommerce merchant facilities. On weekends and public holidays funds will be received the next business day.
Chargebacks can be processed to your account up to 18 months after the date of the original transaction. That’s why it’s essential to take steps to minimise fraud and chargebacks as set out in our Merchant Agreement documents.
Yes. Call our Merchant Business Solutions Helpdesk on 1800 029 749.
Yes, but this will be dependent on the terms of your agreement.
Copies of your merchant statements are available for eligible customers using Westpac Online Banking or Corporate Online. If you aren't able to access these statements online, please call us on 1800 029 749, 24/7.
Call the Merchant Helpdesk on 1800 029 749 and provide the transaction reference number.
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