Helping you access your EFTPOS data online
Stay in control of your business by viewing your EFTPOS sales information using Merchant Transaction and Settlement listings^.
You can now access a list of your EFTPOS terminal transactions and settlements in Westpac Online Banking. This feature makes it easier to:
- view and manage your terminal’s sales
- track card payments from your customers
- export CSV# files for reconciliation^
How to view your Transaction and Settlement listings
Note to Business Network Administrators
Give yourself (and your nominated Users) access to Merchant services.
Sign in to Westpac Live Online Banking.
View the Merchant services summary page either in:
- List view – navigate to Merchant services and click the link on your chosen Merchant member number.*
or
- Tile view – click on the tile for your chosen Merchant member number.*
If you have multiple Merchant member numbers*, use the dropdown menu to select the account.
Under the Merchant ID, click on the ‘View transactions’ button to view transactions for that terminal.
You can also access your reporting from the top menu. Select ‘Transactions’ for transaction listings and 'Settlements' for merchant settlements.
To export your transactions and settlements to a CSV# file, select the ‘Export filtered transactions’.
Frequently asked questions
Your Merchant Member Number (MMN) is a unique account number which represents all merchant service facilities that are used by your business or organisation. Providing your MMN can help us to easily identify your merchant service facility. Your MMN is visible to your Administrator in Westpac Online Banking.
Merchant Services are available for sole traders, companies or associations only. For other business types such as partnerships and trusts, please call us on 1800 029 749.
A rolling total of 12 months of transaction data.
All Merchant transactions and settlements are usually available on the next Business Day† (subject to planned maintenance).
You'll be able to view Visa, Mastercard, eftpos, Amex, UnionPay, Diners, JCB transactions.
You'll be able to view Visa, Mastercard, eftpos. UnionPay is only available for eligible products.
You'll be able to see the following fields in your listing:
- Purchase
- Purchase with cash out
- MOTO (Mail Order and Telephone Order) purchase
- Refund
- Pre-authorisation
- Pre-authorisation completion
- Cash out
- Card verification
- Tip adjustment
- Reversal
Yes, you can change your preferences in Westpac Online Banking
Things you should know
^ For eligible Merchant facilities
* Your Merchant Member Number (MMN) is a unique account number which represents all merchant service facilities that are used by your business or organisation. Providing the MMN can assist us to easily identify and help you with your merchant service facility. This MMN is visible to the Administrator via Westpac Live.
# A CSV ( Comma-Separated Values) file is a file type that allows data to be saved in a tabular format.
† “Business day” means any day when Westpac is open for business in any State or Territory of Australia. If Westpac is closed in all States and Territories then that day won’t be a Business day. If Westpac’s offices are closed in your State or Territory but open in other States and Territories then Westpac will still regard that day as a Business day in every other State and Territory. Saturday and Sunday are not classified as Business days even though some branches may be open for business.
1. A unique site ID is assigned to Merchant IDs that share the same trading name and trading address.
2. Linked to your MMN you will have associated Merchant numbers (Merchant IDs) which are identifiers assigned to each individual Merchant product for your business. These are located on your monthly statement.
3. A terminal ID is assigned to each individual merchant terminal associated with a Merchant ID.
4. Merchants with business entities structured as partnerships or trustees of trusts are not able to access Merchant Services through Westpac Online Banking for Business Networks.