ONLINEPAY SUPPORT
Get all the support you need before setting up OnlinePay. Find guidance on setup procedures, user roles, Checkout customisation, account settings, and more.
Getting started
Once approved, we'll send you an email with instructions on how to set up access to your OnlinePay dashboard. This includes:
- Signing in for the first time
- Setting your password
If you've not received the email, call the Merchant Helpdesk on 1800 029 749 (available 24/7).
Quick access to OnlinePay resources
Frequently asked questions
No, you can apply before you've set up your website or use our Pay by Link or Virtual Terminal options to take online payments without needing a website.
To access technical support, call 1800 029 749 (available 24/7). Alternatively, use the links to guides and API specifications we’ve provided on this page.
First, ensure you have an American Express or JCB Merchant ID. If you don't, please contact the card scheme to get one.
Then, once you have an American Express or JCB Merchant ID, call 1800 029 749 (available 24/7), and the Merchant Helpdesk will assist with adding the Merchant ID to your OnlinePay user account.
There is a list of minimum requirements that eCommerce merchants must follow when accepting card payments. These requirements and standards must be maintained throughout the lifetime of the facility.
Yes. Once you've set up an API key, you can change the integration type as needed. All merchants will receive Virtual Terminal and Payment Links regardless of integration type.
If you need to reset your password, there are a few options available to help you out. Try using the Forgot Password link on the home page or Merchant Admin reset. If you need further support, please get in touch with the Merchant Helpdesk at 1800 029 749, available 24/7.
Things you should know
American Express® is a registered trademark of American Express.