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Welcome to your merchant statement guide

Thanks for choosing Westpac as your merchant services provider1. This guide will help you navigate and understand your merchant statement. For every month you pay fees for your Westpac merchant facility, a statement is generated to outline:

 

  • Your merchant details
  • Transactions processed and billed for the month^
  • Fees paid for processing transactions and billed for the month

 

^Note: AMEX and Diners transactions are not included in merchant statements and are invoiced separately. UnionPay is only included if it is available on your merchant facility.

Select your merchant statement

Select the plan or statement type that’s based on your Fee Schedule for an overview of your merchant statement.

Customised Pricing

Customised Pricing is where your business has chosen customised pricing based on the monthly card transactions3 and transaction type processed through your merchant facility.

 

Part 1 of 3: Summary

customised pricing statement 1

The account and transaction information in this example are for illustrative purposes only and do not represent actual data.

 

 

one

Statement summary

  • Total card fees: fees payable for Debit and Credit transactions for the month. This includes Merchant Service Fees, On Charged Scheme Fees and Interchange Fees where applicable.
  • Balance of Minimum Service Fee: if the Merchant Service Fees falls below the Minimum Merchant Service Fee, you will be charged the balance.
  • Other charges: any other fees charged for the month.
  • Total amount payable: total value of your total card fees, balance of Minimum Service Fee and other charges.

 

two

Total card spend

This section displays the total amount of purchase and refund transactions you’ve processed by card type (Visa, Mastercard®, eftpos and UnionPay).

 

three

Important updates

This section displays key messages to help you effectively manage your merchant facilities. These messages will vary each month based on what you need to know.

 

four

We’re here to help

This section displays where you can go to ask questions or find out more about your merchant facilities.

 

 

Part 2 of 3: Transactions

customised pricing statement 1

The account and transaction information in this example are for illustrative purposes only and do not represent actual data.

 

 

Point five

Summary of transactions

This section displays the following for each card type. Fees include GST unless stated otherwise.

  • Floor limits: manual/offline processing set by card type. These will not be totalled.
  • Number of sales: total number of Credit and Debit sale transactions3 for the month.
  • Amount of adjusted sales: accumulated total of daily deposits including any deposits that may have been adjusted.
  • Number of refunds: total number of Credit and Debit refund transactions3 for the month.
  • Amount of refunds: total value of the refunds for the month.
  • Billed on gross sales: total gross value that will be charged the applicable Merchant Service Fee. For net billed merchants, this will show as net and be billed on net sales.
  • Calculated rate: Merchant Service Fee for Credit and Debit transactions3, expressed as a percentage (%) or as a per transaction dollar ($) rate. This column will not be totalled.
  • MSF: your Merchant Service Fee expressed as a dollar value.

 

Point six

Statement details

This section includes the list of your total daily deposits for the statement cycle broken down by Credit transactions (Visa and Mastercard) and Debit transactions (eftpos Purchase and eftpos Cash Out)3.

 

Point seven

Calculated Merchant Service Fee

This section displays the fee Westpac Group charge you for processing Credit transactions (Visa and Mastercard) and Debit transactions (eftpos Purchase and eftpos Cash Out)3.

 

Point eight

On Charged Scheme Fees

This section displays a weighted average of the charges set by Visa and Mastercard and applied to Credit transactions. These fees will vary depending on the type of card and where it was issued.

 

This will only display if you are on customised pricing – Direct.

 

 

 

Part 3 of 3: Fees and charges

customised pricing statement 3

The account and transaction information in this example are for illustrative purposes only and do not represent actual data.

 

 

Point nine

On Charged Interchange Fees

This section groups the fees set by Visa and Mastercard as a weighted average and applied on Credit transactions calculated as a % or as a per transaction charge depending on the type of card being processed.

 

These card categories will only display when you have processed a transaction from that card category for the month.

 

This will only display if you are on customised pricing – Interchange Plus or Direct. 

 

Groups* may include:

  • VS Scheme Debit and Prepaid
  • MC Scheme Debit and Prepaid
  • VS Consumer Standard 
  • MC Consumer Standard 
  • VS Consumer Premium 
  • MC Consumer Premium 
  • VS High Net Worth Super Prem
  • MC High Net Worth Super Prem
  • VS All Commercial and Business
  • MC All Commercial and Business
  • VS Industry and Strategic
  • MC Industry and Strategic
  • VS International
  • MC International
  • UPI

*Groups are regularly updated to reflect any changes made by Visa and Mastercard.

 

Point ten

Other charges

This section displays any other fees charged for the month. 

 

These could include but are not limited to:

  • Participation Fee
  • Terminal Rental
  • Chargeback Fee
  • Closure Fee.

 

Point eleven

Average monthly cost of accepting card payments

Your June monthly statement, issued in early July each year, will include two tables which show how much you are being charged to process payments for the different card types. One table will show you your monthly cost of accepting card payments and the other table will show your average annual cost of accepting card payments by card type.

 

The amount shown is the maximum percentage surcharge you will be able to apply to a customer’s transaction if they pay by card. If a payment surcharge is applied, you will need to provide adequate disclosure to the customer and be clear about the nature of the fee and the circumstances in which it applies.

 

For an example of how this table will display on your merchant statement, go to cost of accepting card payments.

Merchant Pricing Plan

A Merchant Pricing Plan2 is where your business has chosen a fixed monthly fee based on the monthly card transactions3 processed through your merchant facility.

 

Part 1 of 3: Summary

merchant pricing plan statement 1

The account and transaction information in this example are for illustrative purposes only and do not represent actual data.

 

 

one

Statement summary

  • Plan charges: monthly fee as per your Fee Schedule. 
  • Excess charges: fees charged on the value of transactions which exceed the Included Value4.
  • Other charges: any other fees charged for the month.
  • Total amount payable: total value of your plan charges, excess charges and other charges.

 

two

Total card spend

This section displays the total amount of purchase and refund transactions you’ve processed by card type (Visa, Mastercard®, eftpos and UnionPay).

 

three

Important updates

This section displays key messages to help you effectively manage your merchant facilities. These messages will vary each month based on what you need to know.

 

four

We’re here to help

This section displays where you can go to ask questions or find out more about your merchant facilities.

 

 

Part 2 of 3: Transactions

merchant pricing plan statement 2

The account and transaction information in this example are for illustrative purposes only and do not represent actual data.

 

 

Point five

Summary of transactions

This section displays the following for each card type. Fees include GST unless stated otherwise.

  • Included Value4: total maximum dollar value of Visa, Mastercard and eftpos transactions processed through your merchant facility per month included in your Plan Fee.
  • Number of sales: total number of Credit and Debit sale transactions3 for the month.
  • Amount of adjusted sales: accumulated total of daily deposits including any deposits that may have been adjusted.
  • Number of refunds: total number of Credit and Debit refund transactions3 for the month.
  • Amount of refunds: total value of the refunds for the month.
  • Billed on gross sales: total gross value that will be charged the applicable Merchant Service Fee. For net billed merchants, this will show as net and be billed on net sales.
  • Excess fee rate: fee applied to the value of transactions above the Included Value4.
  • Excess fee amount: amount charged on transactions after the Included Value4 has exceeded.

 

Point six

Statement details

This section includes the list of your total daily deposits for the statement cycle broken down by Credit transactions (Visa and Mastercard) and Debit transactions (eftpos Purchase and eftpos Cash Out)3.

 

 

Part 3 of 3: Fees and charges

merchant pricing plan statement 3

The account and transaction information in this example are for illustrative purposes only and do not represent actual data.

 

 

Point seven

Plan charges

This section displays the monthly Plan Fee as per your Fee Schedule.

 

Point eight

Excess charges

This section displays the charges applied to the transaction value which exceeds the Included Value4.

 

Point nine

Other charges

This section displays any other fees charged for the month. 

 

These could include but are not limited to:

  • Participation Fee
  • Terminal Rental
  • Chargeback Fee
  • Closure Fee.

 

Point 10

Average monthly cost of accepting card payments

Your June monthly statement, issued in early July each year, will include two tables which show how much you are being charged to process payments for the different card types. One table will show you your monthly cost of accepting card payments and the other table will show your average annual cost of accepting card payments by card type.

 

The amount shown is the maximum percentage surcharge you will be able to apply to a customer’s transaction if they pay by card. If a payment surcharge is applied, you will need to provide adequate disclosure to the customer and be clear about the nature of the fee and the circumstances in which it applies.

 

For an example of how this table will display on your merchant statement, go to cost of accepting card payments.

Chain or Headquarter Statement

In certain situations where more than one merchant facility is owned by your business, a separate Chain or Headquarter statement outlining the monthly card transactions3 processed for all merchant facilities may be available.

 

Part 1 of 3: Summary

chain headquarter statement 1

The account and transaction information in this example are for illustrative purposes only and do not represent actual data.

one

Statement summary

  • Total card fees: fees payable for Debit and Credit transactions for the month. This includes Merchant Service Fees, On Charged Scheme Fees and Interchange Fees where applicable.
  • Balance of Minimum Service Fee: if the Merchant Service Fees falls below the Minimum Merchant Service Fee, you will be charged the balance.
  • Other charges: any other fees charged for the month.
  • Total amount payable: total value of your total card fees, balance of Minimum Service Fee and other charges.

 

two

Total card spend

This section displays the total amount of purchase and refund transactions you’ve processed by card type (Visa, Mastercard®, eftpos and UnionPay).

 

three

Important updates

This section displays key messages to help you effectively manage your merchant facilities. These messages will vary each month based on what you need to know.

 

four

We’re here to help

This section displays where you can go to ask questions or find out more about your merchant facilities.

 

 

 

Part 2 of 3: Transactions

chain headquarter statement 2

The account and transaction information in this example are for illustrative purposes only and do not represent actual data.

Point five

Summary of transactions

This section displays the following for each card type. Fees include GST unless stated otherwise.

  • Number of sales: total number of Credit and Debit sale transactions3 for the month.
  • Amount of adjusted sales: accumulated total of daily deposits including any deposits that may have been adjusted.
  • Number of refunds: total number of Credit and Debit refund transactions3 for the month.
  • Amount of refunds: total value of the refunds for the month.
  • Billed on gross sales: total gross value that will be charged the applicable Merchant Service Fee. For net billed merchants, this will show as net and be billed on net sales.
  • Calculated rate: Merchant Service Fee for Credit and Debit transactions3, expressed as a percentage (%) or as a per transaction dollar ($) rate. This column will not be totalled.
  • MSF: your Merchant Service Fee expressed as a dollar value.

 

Point six

On Charged Scheme Fees

This section displays a weighted average of the charges set by Visa and Mastercard and applied to Credit transactions. These fees will vary depending on the type of card and where it was issued.

 

This will only display if you are on customised pricing – Direct.

 

Point seven

On Charged Interchange Fees

This section groups the fees set by Visa and Mastercard as a weighted average and applied on Credit transactions calculated as a % or as a per transaction charge depending on the type of card being processed.

 

These card categories will only display when you have processed a transaction from that card category for the month.

 

This will only display if you are on customised pricing – Interchange Plus or Direct. 

 

Groups* may include:

  • VS Scheme Debit and Prepaid
  • MC Scheme Debit and Prepaid
  • VS Consumer Standard 
  • MC Consumer Standard 
  • VS Consumer Premium 
  • MC Consumer Premium 
  • VS High Net Worth Super Prem
  • MC High Net Worth Super Prem
  • VS All Commercial and Business
  • MC All Commercial and Business
  • VS Industry and Strategic
  • MC Industry and Strategic
  • VS International
  • MC International
  • UPI

*Groups are regularly updated to reflect any changes made by Visa and Mastercard.

 

Point eight

Other charges

This section displays any other fees charged for the month. 

 

These could include but are not limited to:

  • Participation Fee
  • Terminal Rental
  • Chargeback Fee
  • Closure Fee.

 

 

 

Part 3 of 3: Fees and charges

chain headquarter statement 3

The account and transaction information in this example are for illustrative purposes only and do not represent actual data.

Point nine

Merchant details

This section displays the city, number of transactions3, total value that will be charged the applicable Merchant Service Fee and total Merchant Service Fee expressed as a dollar value per merchant ID under the Chain or Headquarter merchant.

 

Point ten

Average monthly cost of accepting card payments

Your June monthly statement, issued in early July each year, will include two tables which show how much you are being charged to process payments for the different card types. One table will show you your monthly cost of accepting card payments and the other table will show your average annual cost of accepting card payments by card type.

 

The amount shown is the maximum percentage surcharge you will be able to apply to a customer’s transaction if they pay by card. If a payment surcharge is applied, you will need to provide adequate disclosure to the customer and be clear about the nature of the fee and the circumstances in which it applies.

 

For an example of how this table will display on your merchant statement, go to cost of accepting card payments.

Things you should know

1. Applications for merchant services are subject to approval. Terms and conditions and fees and charges apply. Full details are available on request.

2. To be eligible for the Westpac Merchant Pricing Plan you must hold and settle into a Westpac business transaction account in the same name as the Merchant Facility. Not available for use outside of the indirect tax zone. One terminal per Merchant Pricing Plan, per Merchant and available for EFTPOS 1 and Presto Smart products only.

3. AMEX and Diners transactions are not included in merchant statements and invoiced separately. UnionPay is only included if it is available on your merchant facility.

4. Included Value means the total maximum dollar value of Visa, Mastercard and eftpos transactions that can be processed through your Merchant Facility per calendar month included in the Participation Fee or Plan Fee. If this Included Value is exceeded in a calendar month, a 1.5% fee applies to the total dollar value of Visa, Mastercard and eftpos transactions processed that exceeds this Included Value. Other card types are not included in the Westpac Merchant Pricing Plans and are subject to separate pricing.

Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. American Express is a trademark of American Express. Visa is registered Trademark of Visa in the United States. JCB is a registered trademark of JCB International. UnionPay is a registered trademark of UnionPay International Co., Ltd.

Information should be read in conjunction with your Fee Schedule and Merchant Fees and Charges Brochure (PDF 69KB). This advice has been prepared without considering your objectives, financial situation or needs. Before acting on the advice, please consider if it’s right for you. Bank fees and charges may apply. Download the Card Acceptance by Business Terms and Conditions (PDF 335KB) for more information.