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Request form Use this form to:
Amex or Diners Cards (PDF 631KB) Request to enable American Express® or Diners charge cards payments on your merchant facility.
Cash out facility (PDF 707KB) Request to enable cash out on your merchant facility.
Change your address (PDF 756KB)

Change your company’s trading or mailing address.

Note: If the change is due to a change in ownership, a new merchant facility must be established. Please call Merchant Business Solutions sales on 1800 029 749 (between 8am to 8pm Sydney time, Monday to Friday (excluding public holidays).

Change your authorised contacts (PDF 69KB) Add or remove an authorised contact from your merchant facility.
Merchant closure request form (PDF 645KB) Request closure of your merchant facility or terminal(s).
Direct debit or settlement account (PDF 837KB)

Request to change your billing or settlement account.

Important: In some instances, it's a requirement that your account settles into a Westpac bank account. If your facility falls into this category, you won't be able to change your settlement account.

Mail order and Telephone Order Facility (MOTO) (PDF 1MB) Request approval to enable Mail order and Telephone Order (MOTO) transactions on your merchant facility.

Send us your completed form by email to


Once we receive your form, we’ll complete your request within 4 business days.

Things you should know

American Express® is a registered trademark of American Express.