Your Presto Smart terminal order: what happens next?

A smooth installation means you are open for business sooner.

Preparing your business for Presto Smart

Your Presto Smart EFTPOS facility will soon be on its way. Now is a good time to prepare for the arrival of your terminal. 

and

Whether you have a scheduled technician visit to set up your terminal or are receiving the terminal kit (Satchel) via courier to set it up yourself - it’s important to read the information below.

How will you install your Presto Smart terminal?

Technical installation

Step 1

Prepare for the technician's visit

  • Make sure you have an active and stable internet connection
  • Plan where you’d like to install your terminal base/s
  • Confirm if you are using a Wi-Fi, Ethernet or a Mobile Hotspot. Then refer to our Network Guide for helpful pre-installation tips
  • Ensure your Point Of Sale (POS) software version is up-to-date and supports Presto Smart (confirm this with your POS provider before the terminal arrives)
  • Even if your POS software is up-to-date, some POS providers need to remotely adjust a setting on your POS system to enable your Presto Smart terminal (confirm this with your POS provider before the terminal arrives).

Step 2

Technician visit: Connecting your terminal to your
Wi-Fi / Ethernet / Mobile Hotspot

  • The Technician will connect your terminal to your Wi-Fi/Ethernet/Mobile Hotspot
  • The Technician will ensure the terminal works in ‘standalone’ mode to receive payments immediately (without having to connect to your POS system)..

Remember: Ensure that an authorised person is available on site to enter the following:

  1. POS system administrator username and password details (if applicable)
  2. Wi-Fi Network name and password details (it’s the same network that your POS is connected to).

The technician will require these actions to be completed for installation.

Step 3

Pairing your terminal with your Point Of Sale (POS) system

  • Once activated, you will need to pair it to your POS system
  • Please refer to our online guides on how to pair and unpair your terminal to your POS
  • For any paring issues, contact the Merchant Helpdesk 24/7 on 1800 029 749.

Self-installation: satchel delivery via courier

Step 1

Preparing for the terminal connection

  • Make sure you have an active and stable internet connection
  • Plan where you’d like to install your terminals
  • Confirm if you are using a Wi-Fi, Ethernet or a Mobile Hotspot. Then refer to our Network Guide for helpful pre-installation tips
  • Ensure your Point Of Sale (POS) software version is up-to-date and supports Presto Smart (confirm this with your POS provider before the terminal arrives).

Step 2

Connecting your terminal to your Wi-Fi / Ethernet / Mobile hotspot and Activation

  • You will need to activate the terminal by calling our Merchant Helpdesk 24/7 on 1800 029 749
  • Once activated you will be able to connect to Wi-Fi by following the steps outlined in the 'Getting Started' section of the Quick Reference Guide.
What you will need
 Where to find it
Serial number of your new terminal On the box or the underside of the terminal (displayed in this format 123-456-789)
Merchant ID (ID) and Terminal ID (TID) To find these details, please press [ENTER + 5] together in each of your terminals.

Step 3

Pairing your terminal with your Point Of Sale (POS) system

  • Once activated, you will need to pair it to your POS system
  • Please refer to our online guides on how to pair and unpair your terminal to your POS
  • For any paring issues, contact the Merchant Helpdesk 24/7 on 1800 029 749.

Pre-installation Checklist

Is your business ready for Presto Smart?

Frequently Asked Questions

For refunds, MOTO transactions and access to certain terminal functions, you may need your merchant password to be entered into the terminal.

Note: If you are unsure or have forgotten your merchant password, you can contact the Merchant Helpdesk on 1800 029 749 to create and set a password of your choice.

Make sure to keep this password confidential and secure.

 

Do you have an AMEX Merchant ID number (MID)? Your Merchant number is a ten digit number, beginning with 979 or 803.

If yes -  contact the Merchant Helpdesk so that they can enter this MID number on to your new terminal.

If no - organise your MID by calling Amex on 1300 363 614 (select option 5 for new merchants). Then contact the Merchant Helpdesk on 1800 029 749 so that they can enter this number onto your new terminal.

Note: Let the Helpdesk team know which terminals you want to accept Amex on as the Amex MID must be individually entered on to each new terminal.

Settling refers to when the Bank sends the card transaction funds (processed through your terminal) to your nominated settlement bank account. We settle 7 days a week, 365 days a year.

Note: You can only settle transactions made on a Westpac issued EFTPOS terminal once within a 24 hour period. Depending on system availability, settlement can take place 7 days a week.

The following blackout period applies:

Settling your account between 9.30pm and midnight: The settlement process is not available between 9.30pm and midnight AEST (as this is the bank’s processing time). You can contact the Merchant Helpdesk on 1800 029 749 if you would like to discuss your options outside of this timeframe.

 

Need help? Call our Merchant Helpdesk.

1800 029 749

Australian-based technical support 24/7

More information

Visit our dedicated Presto Smart support website for helpful resources

Presto Smart support