Your Presto terminal order: what happens next?

For refunds, MOTO transactions and access to certain terminal functions, you may need your merchant password to be entered into the terminal.

Note: If you are unsure or have forgotten your merchant password, you can contact the Merchant Helpdesk on 1800 029 749 to create and set a password of your choice.

Make sure you keep this password confidential and secure.

Do you have an American Express Merchant ID number (MID)? Your Merchant number is a ten digit number, beginning with 979 or 803.

If yes -  contact the Merchant Helpdesk so that they can enter this MID number into your new terminal.

If no - organise your Amex MID by calling Amex on 1300 363 614 (select option 5 for new merchants). Then contact the Merchant Helpdesk on 1800 029 749 so that they can enter this number into your new terminal.

Important: Let the Merchant Helpdesk team know which terminals you want to accept Amex on, as the Amex MID must be individually entered into each new terminal.

Settling refers to when the Bank sends the card transaction funds (processed through your terminal) to your nominated settlement bank account. We settle 7 days a week, 365 days a year.
 

Note: You can only settle transactions made on a Westpac-issued EFTPOS terminal once a day, before 9:30pm¹. Depending on system availability, settlement can take place 7 days a week.
 

The following blackout period applies: 

Settling your account between 9:30 pm and 11:00 pm – Sydney time: The settlement process is not available between 9:30 pm and 11:00 pm – Sydney time (as this is the bank’s processing time). You can contact the Merchant Helpdesk on 1800 029 749 if you would like to discuss your options outside of this timeframe.
 

Please refer to the user guide (PDF 518KB) for more information on settlement.

For EFTPOS Now with Presto terminal :

1. Ensure your Bluetooth base is powered on and the ethernet cable has been connected to the back of it.
2. If your terminal is paired to the base, select 2. Ethernet under the Network setup screen then select 2. Proceed to Ethernet to enable the use of Ethernet as your communication type on your Presto solution.
3. If your terminal is not paired to the base, refer to the FAQ "How do I pair the base to the terminal via Bluetooth?“

For EFTPOS Flex with Presto terminal :

1. Connect the terminal and Ethernet cable to the Ethernet dongle, then plug the dongle into power.
2. Once the terminal powers up, starting with the top left-hand corner of the screen, tap the four corners in a clockwise direction (top left, top right, bottom right, and bottom left).
3. Enter your Manager passcode and press the Enter button on the screen.
4. Select Perform Network Test on the screen.
5. Further select Network Settings.
6. Click the arrow in the top left corner next to Wi-Fi.
7. Select Network and Internet on the screen.
8. Turn off the Wi-Fi.
9. Select Advanced options and then the Ethernet option.
10. Click OK on the prompt "The USB role will be switched to enable Ethern…", and then click on Save.
11. Click on the arrow at the bottom of the screen to return to the Network test screen and the terminal is now connecting to the internet via ethernet successfully.
12. Ensure the POS system is connected to the same network as the terminal, then follow the pairing instructions from the EFTPOS Flex User Guide (PDF 518KB) and your POS vendor to complete the setup.

1. If base pairing is required, go to 1. Scan for base
2. The terminal will prompt you to ensure that the base is in pairing mode by asking you to press the Bluetooth button on the front.
3. Once done, the blue light on the terminal will start flashing to indicate the base is now in pairing mode.
4. Press OK on the terminal to continue.
5. The terminal will display the base it has now located on the screen.
6. Select the identified base to continue.
7. The terminal will now prompt it is pairing with the base.
8. Once completed, the terminal will prompt to ensure the base is always powered on for the ethernet connection to work.

If you don't remember your password, you can select the "Forgot password?" link on the first login screen.

If this does not help solve your login issues, contact our Merchant Helpdesk on 1800 029 749.

You’ll need to contact our Merchant Helpdesk on 1800 029 749 to make this change. Be mindful that it can take up to 24 hours for your contact details to be updated. If you wish to change your email address, an email will be sent to your new email address to confirm this change once your details have been updated.

Merchant ID (MID) is the identification code attached to your place of business. If you have multiple business outlets, these outlets will have different MIDs.

Terminal ID (TID) is your identification code attached to your terminals. Each terminal has its own unique TID.

To find the MID or TID on your terminal:

On EFTPOS Now with Presto terminal, select Menu > Support > About this terminal.

On the EFTPOS Flex with Presto terminal, enter the manager passcode, select > Menu > Support > About this terminal.

Alternatively, contact our Merchant Helpdesk on 1800 029 749.

The search and filter options can be found on the left of the transaction list (desktop/tablet) or by tapping the Show filter button (mobile). You can select Filter and then refine your search based on amount, status, transaction type, channel, card scheme, Merchant IDs and/or Terminal IDs. When selecting Search, you can search using the RRN (Reference Retrieval Number) which can be found on the transaction receipt, Amount or Terminal ID.

The search and filter function only applies to the current selected view at the top of the transaction listings, either Day, Week, Month or Custom. When selecting Custom, you can only view transactions for 32-day period or less.

This could be for a few reasons:

• There may be a discrepancy between the transactions listing and the settlement details. The information in your dashboard is limited to Visa, Mastercard, and eftpos transactions via the Presto terminal(s). American Express, UnionPay, and Diners Club transactions will be excluded from the Settlements information - but will appear in your transactions listing. Transactions performed by a third party (i.e. Uber Eats) will be excluded from both the transactions listing and settlement details.
• You can only view transactions in 32-day periods (refer to the answer in the previous question for more details).
• Transactions can only be displayed on your dashboard when the terminal is connected to your POS (integrated mode). Your transactions will not be displayed in near real-time if the terminal is not connected to your POS or is offline.

There are times when there may be a delay in transactions appearing on your dashboard. If this happens, wait until the following business day for these transactions to appear.

If the missing transactions still don’t appear, call our Merchant Helpdesk on 1800 029 749 and we’ll help you resolve this issue.

Call our Merchant Helpdesk on 1800 029 749 and we’ll help you resolve this issue.

Protecting your business is important to us. To provide stronger protection, users need two-factor authentication to access the dashboard. In addition, we’ve ensured that all information on the dashboard is encrypted on servers and in transmission between servers and has 24/7 fraud protection. Presto dashboard also complies with all required PCI standards.

You can link all your businesses together on the dashboard by contacting our Merchant Helpdesk 24/7 on 1800 029 749. We’ll help set up the dashboard administrator details to be the same user (full name, email, and mobile number) for each business you wish to link. You’ll need to be the authorised contact or director of the businesses to make this change.

If you have access to multiple businesses on your Presto Dashboard, you can toggle between each business from the drop-down menu in the top right-hand corner.

No, if each business has a separate ABN, you can only view transactions and settlements for a single business at a time.

• Yes, if your businesses have separate ABN numbers, you can assign a different user to each business if they are an authorised contact or director.
• However, if your businesses have the same ABN, then you can only assign one user across those businesses, and they must be an authorised contact or director.

No, only the authorised contact or a director can be a dashboard administrator.

No, enrolment isn’t required if you assign the same dashboard administrator to your new business. You’ll need to make sure that your existing dashboard administrator is an authorised contact or director for your new business.

No, there is no limit on the number of businesses that can be linked if the dashboard administrator is the authorised contact or director of the linked businesses.

At the top of your transactions listing you can select Day, Week Month or Custom using the time selector.

• When you select either Day, Week or Month, the carousel below will update depending on your selection allowing you to select the specific day, week, or month.
• When you select Custom, you can select specific or multiple days and weeks using the date picker. When selecting Custom you can only view transactions for a 32-day period or less.

To change your password, click on the profile dropdown in the top-right of the screen and select Profile. Then, choose Update password to change your current password.

Need additional support with your Presto Dashboard? Don’t hesitate to call our Merchant Helpdesk on 1800 029 749.