Your Presto Smart terminal order: what happens next?

For refunds, MOTO transactions and access to certain terminal functions, you may need your merchant password to be entered into the terminal.

Note: If you are unsure or have forgotten your merchant password, you can contact the Merchant Helpdesk on 1800 029 749 to create and set a password of your choice.

Make sure to keep this password confidential and secure.

Do you have an AMEX Merchant ID number (MID)? Your Merchant number is a ten digit number, beginning with 979 or 803.

If yes -  contact the Merchant Helpdesk so that they can enter this MID number on to your new terminal.

If no - organise your MID by calling Amex on 1300 363 614 (select option 5 for new merchants). Then contact the Merchant Helpdesk on 1800 029 749 so that they can enter this number onto your new terminal.

Note: Let the Helpdesk team know which terminals you want to accept Amex on as the Amex MID must be individually entered on to each new terminal.

Settling refers to when the Bank sends the card transaction funds (processed through your terminal) to your nominated settlement bank account. We settle 7 days a week, 365 days a year.

Note: You can only settle transactions made on a Westpac issued EFTPOS terminal once within a 24 hour period. Depending on system availability, settlement can take place 7 days a week.

The following blackout period applies:

Settling your account between 9.30pm and midnight: The settlement process is not available between 9.30pm and midnight AEST (as this is the bank’s processing time). You can contact the Merchant Helpdesk on 1800 029 749 if you would like to discuss your options outside of this timeframe.