- Business
- EFTPOS & eCommerce
- Merchant Support Centre
- Merchant eStatements
Save time with Merchant eStatements
Sign in to view merchant statements
Authorised users of Westpac Online Banking and Corporate Online can access merchant statements online. Find out how to set up and view merchant statements online with our step-by-step guides.^
How do you sign in to view business products?
Viewing and printing Merchant eStatements
If you access your existing business products from your personal banking profile, your Merchant eStatements are available via desktop.
- Sign into Online Banking
- Go to Overview, select Statements
- In Statements, select ‘view’ under Merchant Statements
- Select the merchant service and year
- Download or print your statement.
Setting Statement Preferences
You can switch your statement delivery at any time on desktop.
- Sign into Online Banking
- Go to Service, select Preferences
- Expand the Statements preferences menu
- Select the Merchant Number to view
- Select your preferred statement delivery method and Save
If the email address listed is not correct, you can update it in Personal details within Preferences.
Note: Selecting ‘Paper statement’ still allows you to view electronic statements online. You will also receive statements by mail.
Frequently asked questions
Online statements are a safe, easy and paperless way to receive your Merchant Statements. Stored securely in Online Banking, your online Merchant Statements can be easily accessed at your convenience.
The first Merchant eStatement available to view within Online Banking is the Merchant statement from June 2019. Your Merchant eStatements will be stored in Online Banking for 7 years.
Yes, an email notification that your eStatement is ready to view is sent to the primary business email registered in Online Banking. After three unsuccessful attempts your statement preference is reset to paper. If the email address listed is not correct, you can update it in Personal details within Preferences. You can then update your statement preferences again.
You can change your statement preference in Online Banking within Statement Settings for Business Networks and Preferences for personal profiles. This preference will apply to the next Merchant Statement cycle. If you have any further queries, you can contact the Merchant Helpdesk on 1800 029 749.
Setting up Merchant eStatements on a Business Network
To enable Merchant Services in Online Banking on a desktop, a Network Administrator needs to set up the business network arrangement in 3 easy steps.
Set up account access
- Go to Administration and select Account access levels
- Select the Merchant Member Number (MMN)1 you wish to access
- Using the dropdown box, change Access level to Value access and Save
Enable Merchant Services feature
- Go to Administration and select Features and Approvals
- Under Services select View Merchant eStatements and Save
Give access to Users and Administrators
- Go to Administration and select User Administration
- Select the User’s or Administrator's name to access the Edit User screen
- Scroll to Merchant Member Number (MMN)1 and select the Merchant ID the Administrator needs to view and select Save
Viewing and printing Merchant eStatements
After establishing the network arrangement, activating Merchant eStatements within 'Features and Approvals' and assigning view access to themselves as Users, Administrators can now view Merchant eStatements via desktop.
- Sign into Online Banking
- Go to Overview, select Statements
- In Statements, select ‘view’ under Merchant Statements
- Select the merchant service and year
- Download or print your statement
Setting Statement Preferences
As an Administrator, you can manage your network’s Merchant Statement preferences by the following steps:
- Go to Administration and select Statement Settings
- Locate the Merchant Number (Merchant ID’s) from the list of available Accounts and Services
- Toggle Statement type between ‘Paper statement’ and ‘eStatement’
If the listed business email address under Primary business email is incorrect, please update it by selecting Edit.
Note: Selecting ‘Paper statement’ still allows you to view electronic statements online. You will also receive statements by mail. Preferences can only be managed via desktop.
Assigning Merchant Services to New Users
- Go to Administration and select User Administration
- Select New User
- Within Step 2 - Account access in the user creation process, select the Merchant Member Number (MMN) the user needs to view
- Within Step 4 - Services access in the user creation process, select the Merchant ID's (MID's) the user needs to view
Important information
If the business network allows one Administrator to perform administration tasks
- Changes will be updated when the Administrator makes a statement preference selection.
If the business network requires more than one Administrator to authorise administration tasks
- Change in statement preference will require approval from the required number of additional Administrators.
- Account will show a blue notification box which informs the Administrator that changes are pending approval.
Frequently asked questions
Online statements are a safe, easy and paperless way to receive your Merchant Statements. Stored securely in Online Banking, your online Merchant Statements can be easily accessed at your convenience.
Administrators of Business Networks will have the ability to assign view access for Merchant services to Users such as your accountant within the network. Personal banking profiles will not have the ability to assign access. Alternatively, Merchant eStatements can be downloaded and attached to emails.
The first Merchant eStatement available for view within Online Banking is the Merchant statement from June 2019. Your Merchant eStatements will be stored in Online Banking for 7 years.
Yes, an email notification that your eStatement is ready to view is sent to the primary business email registered in Online Banking. After three unsuccessful attempts your statement preference is reset to paper. If the listed business email address under Primary business email is incorrect, please update it in Statement Settings. You can then update your statement preferences again.
You can change your statement preference in Online Banking within Statement Settings for Business Networks and Preferences for personal profiles. This preference will apply to the next Merchant Statement cycle. If you have any further queries, you can contact the Merchant Helpdesk on 1800 029 749.
Setting up Merchant Statements in Corporate Online
Registered users of Corporate Online can view, print or save Merchant Statements for each EFTPOS service registered to their organisation.
To view a Merchant Statement in Corporate Online, from the left-hand menu, select Receipts. Under View, click Merchant Statements. Then click the Service ID number to view Merchant Statements for your selected service. Corporate Online will display Merchant Statements for the current financial year. To open a Merchant Statement, click the Statement details link for the required month.
The Merchant Statement will display in a new window where you can view, print or save the statement.
Online Statement delivery is the default option for Merchant Statements. If you wish to continue receiving paper Merchant Statements in the mail, ask your Corporate Online Administrator to change the statement delivery method.
From the left-hand menu, select Administration, then enter your token validation details. Under Manage click Receipt services.
Select the receipt service to be amended, then click Amend receipt service.
Select the Details task and click Amend.
On the Receipt service details screen, select “Mail and Online” option. Click Continue.
A summary is displayed.
The task is now ready for authorisation.
To enable merchant statements in Corporate Online, an Administrator needs to provide the User with access to Receipt feature, an Office, and EFTPOS reporting.
Existing Users with EFTPOS reporting access, will automatically be able to view Merchant statements.
Viewing merchant statements in Corporate Online
- Sign into Corporate Online
- Go to Receipts and select Merchant statements
- Select the merchant service and year
- Download or print your statement
Frequently asked questions
Online statements are a safe, easy and paperless way to receive your Merchant Statements. Stored securely in Corporate Online, your online Merchant Statements can be easily accessed at your convenience.
If you are an existing User of Corporate Online and have view access to EFTPOS transactions, your Merchant Statements will be available from the Online Receipts left-hand menu. If you don’t currently have access to Corporate Online, you will need to ask your Corporate Online Administrator to review and set up your access to Online Receipts and an EFTPOS service.
Merchant online statements in Corporate Online allows access to merchant statements online, at any time.
In addition to online statements, if you also wish to continue to receive paper statements, Corporate Online Administrator can change the statement preference in Corporate Online within Receipts service in Manage. If you have any further queries, you can contact the Merchant Helpdesk on 1800 029 749.
Chain and Headquarter Merchant Statements are available in Corporate Online. Ask your Corporate Online Administrator to complete the application form and assign access to these statements.
Things you should know
^For eligible merchant facilities when accessing eStatements through Westpac Online Banking or Corporate Online.
1. Your Merchant Member Number (MMN) is a unique account number which represents all merchant service facilities that are used by your business or organisation. Providing the MMN can assist us to easily identify and help you with your merchant service facility. This MMN is visible to the Administrator via Westpac Online Banking. Linked to your MMN you will have associated Merchant numbers (Merchant ID’s) which are identifiers assigned to each individual Merchant product for your business. These are located on your monthly merchant statement.