Save time with Merchant eStatements
Authorised users of Westpac Live Online Banking can now access Merchant Statements online. The tool below has step-by-step instructions to help you set up and view Merchant eStatements.^
Your eStatement preferences are changing
We'll be automatically switching on your eStatements notifications soon. If you'd like to continue to receive paper estatements as well, call us on 1800 029 749 (from 8am - 8pm AEST) by 21 August 2020. You can also update your eStatement preferences in Westpac Live Online Banking from 22 August 2020.^
How do you sign in to Westpac Live Online Banking to view business products?
If you have opted-out of the automatic migration to eStatements, you will still be able to view eStatements in Westpac Live Online Banking in addition to receiving paper statements via direct mail.
If you wish to no longer receive paper statements, you can manage your preferences at any time in Westpac Live Online Banking by selecting eStatement within Statement Settings for Business Networks and Preferences for personal profiles. This preference will apply to the next Merchant Statement cycle. If you have any further queries, you can contact the Merchant Helpdesk on 1800 029 749.
Things you should know
^ For eligible merchant facilities.
1. Your Merchant Member Number (MMN) is a unique account number which represents all merchant service facilities that are used by your business or organisation. Providing the MMN can assist us to easily identify and help you with your merchant service facility. This MMN is visible to the Administrator via Westpac Live. Linked to your MMN you will have associated Merchant numbers (Merchant ID’s) which are identifiers assigned to each individual Merchant product for your business. These are located on your monthly statement.