Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

Enable and view your merchant services

You can enable and view your Merchant Services using a few simple steps. Before viewing Merchants Services, a Network Administrator will need to turn on the feature for the network and the authorised Users.

How does an Administrator enable access to Merchant Services?

Set up account access

  1. Sign into Online Banking
  2. Go to Administration and select Account access levels
  3. Next to the Merchant Member Number (MMN)1 you wish to gain access to, use the dropdown box to change Access level to Value access.2


Enable Merchant Services as a feature

  1. Sign into Online Banking from a desktop
  2. Go to Administration and select Features and approvals
  3. Under Services select View Merchant activity.

Give access to Users and Administrators

Administrators will need to grant access to themselves in addition to other users to view Merchant Services

  1. Sign into Online Banking from a desktop
  2. Go to Administration and select User administration
  3. Select the User’s or Administrator’s name to access the Edit user screen
  4. Under Service permissions, find the Merchant Member Number (MMN)1 you wish to provide the User access to. Select View merchant activity to provide the User access to Merchant Services.

How can an authorised User access Merchant Services?

There are two ways to access Merchant Services from a desktop:

  • Go to Business Hub and select Merchant and Payments
  • Use the dropdown box next to a Merchant Member Number (MMN)1 on the Overview screen and select View all merchant services to view Transaction and Settlement listings or View statements.


The Merchant services displayed are based on the level of access granted by your Administrator. The Overview page only displays current merchant services and a maximum of 5 MMN's.

On the Merchant Services screen, authorised Users can view each site ID3, Merchant ID4 and Terminal ID5 associated with the Merchant Member Number (MMN)1. Users can view Merchant eStatements for eligible products via the View Statements button or the Statements tab.

Things you should know
  1. Your Merchant Member Number (MMN) is a unique account number which represents all merchant service facilities that are used by your business or organisation. Providing the MMN can assist us to easily identify and help you with your merchant service facility. This MMN is visible to the Administrator via Online Banking.
  2. The Access level allows you to set the permissions for all Users of your business banking in relation to each account. No Access means that Users cannot be assigned this account to view or access. Non-value means that Users are able to do certain things such as view details including account balance, transaction details, statements and voucher images. Value means that Users are able to view, create and make payments.
  3. A unique site ID is assigned to Merchant IDs that share the same trading name and trading address.
  4. Linked to your MMN you will have associated Merchant numbers (Merchant IDs) which are identifiers assigned to each individual Merchant product for your business. These are located on your monthly statement.
  5. A terminal ID is assigned to each individual merchant terminal associated with a Merchant ID.