Supported devices

SUPPORTED OPERATING SYSTEM FOR WESTPAC APP

For the best Westpac App experience, check your operating system is up-to-date. This ensures you have access to the latest features and enhancements, including security and stability improvements. You need to have at a minimum the operating system below for the type of device:

 

Minimum Operating system for App (Smartphone/Tablet)
Apple iOS16 or above
Android Version 12 or above

If your operating system is not referenced above, this could mean your device has reached the maximum possible operating system version or you need to manually upgrade the operating system version on your device via Settings. See the FAQs below for further information.

Refer to the supported browsers below if you wish to bank on your mobile device using mobile banking.

SUPPORTED BROWSERS FOR DESKTOP OR MOBILE BANKING

Westpac Online Banking can be accessed on desktop browser or mobile browser via westpac.com.au. Please ensure you're keeping your browser up-to-date to receive the latest security updates from the manufacturer.

 

Supported browsers for desktop and mobile banking:

 

If you're having problems using our site, please call us on 1300 655 505 (8am – 8pm Sydney time).

How to update your Westpac App

Android

  1. Open the Google Play Store app
  2. At the top right, tap the profile icon
  3. Tap Manage apps & device. Apps with an update available are labelled “Update available.”
  4. Look for the Westpac App icon and tap Update

iOS

  1. Open the App Store on your iPhone
  2. Tap Today on the bottom menu, then tap the Profile icon at the top of the screen
  3. Scroll to the Westpac App and tap Update
  4. If you have iOS 15.0, enable auto-updates via Settings in your iPhone.

How to check what version of the Westpac App you're on

Android

Open the Westpac App > tap Profile > Settings. The version number is displayed at the bottom of the screen. You can also visit the Google Play Store.

iOS

Open the Westpac App > tap Profile > Settings. The version number is displayed at the bottom of the screen. You can also visit the App Store. 

How to check and update your mobile phone and tablet operating system

Android

  1. Go to Settings
  2. Select Find Software update
  3. Select Download and Install
  4. Select Download to get latest Software update

iOS devices

  1. Go to Settings
  2. Select General
  3. Select Software update
  4. Select Download and Install to get latest Software update

 

Frequently asked questions
 

What if I can’t update my mobile phone to the minimum operating system?

If your mobile phone is no longer receiving operating system updates, you should consider switching to a newer device, that can receive operating system updates, to help you stay secure. Keeping your Operating System, as well as your applications, up to date is one of the best ways to protect yourself from being hacked.*

 

If you can’t use the Westpac App on your mobile phone, you’ll still be able to access Online Banking by simply visiting westpac.com.au and tapping Sign in to Mobile Banking. 

 

*Source: Australian Cyber Security Centre. www.cyber.gov.au/protect-yourself/resources-protect-yourself/personal-security-guides/protect-yourself-updates

If your mobile phone, operating system or apps are too old, they may no longer be supported by the developer (e.g. Apple or Google). When phones and software reach this ‘end of support’ stage, they may still work, but will not receive security updates. This could leave you vulnerable to cyber attacks.*

 

*Source: Australian Cyber Security Centre. www.cyber.gov.au/protect-yourself/resources-protect-yourself/personal-security-guides/protect-yourself-updates

When mobile phones and software reach this ‘end of support’ stage, they will still work, but will not receive security updates from the developers (e.g. Apple or Google).*

 

If you can’t use the Westpac App on your device, you’ll still be able to access Online Banking by simply visiting westpac.com.au and tapping Sign in to Mobile Banking. 

 

*Source: Australian Cyber Security Centre. www.cyber.gov.au/protect-yourself/resources-protect-yourself/personal-security-guides/protect-yourself-updates

Need help with Online Banking?

Download the Westpac App

If you are registered for Online Banking you automatically get access to the App.

Download the Android App

Download the iOS App

Things you should know

*Source: Australian Cyber Security Centre. www.cyber.gov.au/protect-yourself/resources-protect-yourself/personal-security-guides/protect-yourself-updates

 

iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a Service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google LLC.