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Support in getting started

To get set up with Westpac Live:

  • Make sure you've registered
  • Download the Westpac mobile or tablet app for banking on the go
  • Opt out of paper statements

Customer ID

Where can I find my Customer ID?


How do I get my online banking password?

Email address

Why do I need to provide my email address?

SMS Protect

How can I register for SMS Protect?

Quick Links for popular Westpac Live services

Using Quick Links

1. Select the relevant service

2. Log in to Westpac Live when prompted

3. Once you are logged in, we will take you straight to the page you need

Lost or stolen card

Report your card lost or stolen to stop all transactions on your account.

Report card now

Card on hold

Temporarily lock and unlock your card until you find it1

Lock card now

Card activation

Activate your debit or credit card online

Activate card now


Reset your password online

Change password now


Opt out of paper statements and view your bank statements online

Change eStatement settings now

Travelling overseas

Notify us when you're travelling to help avoid fraud

Advise of overseas travel now

Contact details

Update your contact details online

Change personal details now

Card re-issue

Request a card reissue if it's lost, stolen or damaged

Request card reissue now

Things you should know

Card Lock: Locking your card will temporarily stop new transactions on your card for 15 days or until you unlock it. The card will automatically unlock after 15 days if you do not cancel the card. Not available for Handycards.