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Putting a name to a place

Businesses, like your local cafe, sometimes trade under a different name to the one they registered. So, you might not always recognise the name on your statement.

To help you identify these purchases, you can use the Look Who’s Charging feature. You’ll see more details like: 
  • The trading name and logo
  • A map of the transaction location
  • An address, phone number, and website if available

Identify unknown transactions

In the Westpac App

  • Tap the account
  • Tap the transaction to view more details

On Desktop

  • Select the account
  • Select the transaction to view more details


You can dispute the transaction in Online Banking or the Westpac App. If the transaction is pending, wait until it clears.


New Westpac App

Get the app (min. iOS 13.0.0)

  • Tap the transaction to view the merchant details (if available)
  • Tap Dispute transaction
  • If no merchant information is available, tap Options
  • Complete the details


  • Select the transaction
  • Select Dispute transaction


You can also call us on 1300 651 089 or +61 2 9155 7700 (outside Australia).

Call the merchant if you’ve been charged twice, charged the wrong amount or charged for a cancelled service. If you can’t resolve the issue, dispute it in Online Banking or the Westpac App.

Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 305KB) at before making a decision and consider whether the product is right for you. 


The merchant information has been provided by Look Who's Charging. Westpac cannot guarantee the accuracy or completeness of this information. Found a mistake or something missing in these merchant details? Send them a message.