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Putting a name to a place

Businesses, like your local cafe, sometimes trade under a different name to the one they registered. So, you might not always recognise the name on your statement.

To help you identify these purchases, you can use the Look Who’s Charging feature. You’ll see more details like: 

  • The trading name and logo
  • A map of the transaction location
  • An address, phone number, and website if available

How to identify unknown transactions

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

  1. Tap the account
  2. Tap the transaction to view more details

In Online Banking

  1. Select the account
  2. Select the transaction to view more details

Frequently Asked Questions

Sometimes a transaction is the result of a misunderstanding and easily resolved with a call to the merchant.

Before calling, look up the merchant in Online Banking or the Westpac App. Simply select the account and tap the transaction to view details including the merchant logo, contact details and website. 
Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 236KB) at before making a decision and consider whether the product is right for you.

The merchant information has been provided by Look Who's Charging. Westpac cannot guarantee the accuracy or completeness of this information. Found a mistake or something missing in these merchant details? Send them a message.

Westpac Mobile Banking applications are only available for use by Westpac Australia customers. Internet connection is needed to access Westpac Online Banking and the Westpac App. Normal mobile data charges apply. ​

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