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Putting a name to a place

Businesses, like your local cafe, sometimes trade under a different name to the one they registered. So, you might not always recognise the name on your statement.

To help you identify these purchases, you can use the Look Who’s Charging feature. You’ll see more details like: 

  • The trading name and logo
  • A map of the transaction location
  • An address, phone number, and website if available

How to use this feature

Step 1.

Sign in to the Westpac App.

Step 2.

From the account dashboard, select the account.


Step 3.

Tap on the transaction you would like to view in more detail.



You can report any suspicious behaviour on your account. Please refer to credit card fraud for more information on how to do this. 

Sometimes a merchant might make a mistake when charging your card. For example, they could have charged you twice, the wrong amount or placed an order after you cancelled it. If this has happened, you can let us know by following these steps:

  1. Sign in to Online Banking or the Westpac App.
  2. Click the account where the transaction occurred.
  3. Click on the transaction.
  4. Click ‘Dispute Transaction’. 
Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 1MB) at before making a decision and consider whether the product is right for you. 


The merchant information has been provided by Look Who's Charging. Westpac cannot guarantee the accuracy or completeness of this information. Found a mistake or something missing in these merchant details? Send them a message.