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Protecting You Every Day

Fraud, Scams and Identity Theft are an everyday risk, but we’re here to help. We use technology around-the-clock to constantly monitor transactions and identify risks, so you can feel confident your accounts are secure.

Real Time Checks

Our technology constantly learns from your transaction activity and normal banking behaviour. Getting to know your digital identity allows us to instantly alert on suspicious activity.

Safer Shopping

Added security for online payments with our accredited Westpac Internet Payment System. Find out more.

Digital Card Security

It’s a digital version of your card available 24/7 in the Westpac App. The 3-digit CVC security number changes daily to ensure your details are kept safe. Find out more.

24/7 Watch

We work around-the-clock to find, detect and take down scam websites (and other security threats) that target our customers.

Our security features

Sign up for Westpac Protect SMS Code for added security when banking online. SMS Code sends a one-time password to your registered mobile to authorise certain transactions and features, giving you greater peace of mind when banking online. Find out more 


 

Want to know more?

 

To know more about Westpac’s security devices click here

To know more about card protection click here

Qualifying for Westpac’s security guarantees

Your Online Banking and Credit Card transactions have unique security guarantees, helping to protect you from fraud. Fraud is when someone gains access to your accounts or details for the purpose of making illegal transactions.
 

Online Banking Security Guarantee1
  • Have not shared your sign in details or security codes
  • Have not voluntarily participated in the transaction
  • Immediately informed us of any unauthorised activity
     
Fraud Money Back Guarantee
  • Unauthorised transaction made without your knowledge
  • Reported promptly within your billing cycle
  • Have not voluntarily agreed to the transaction

Supporting your recovery

Scams happen

Scams are when you are tricked into sending money or information to someone who you think is offering a genuine product. 40% of Australians have reported being scammed at least once. Reporting a scam quickly gives us the best chance of disputing the transaction. This also allows us to update our staff and customers so that we can minimise the chance the scammer can deceive other

Report a scam
  • Report suspicious activity now to 132 032 (or 61 2 9155 7700 if overseas).
  • Report suspicious emails or scam details to  hoax@westpac.com.au
  • Report suspicious SMS messages by forwarding the hoax SMS message to 0497 132 032 and then delete the message.
  • If you clicked on a link provided in hoax email or SMS, it's possible your security could've been compromised. In that case, contact us immediately on 132 032.

What's your scam safety score?

Take our quiz to test your knowledge

Answer simple multiple choice questions to learn about different types of scams. It’s a classic format, and these straight-forward questions have been designed to both teach and test you.

 

Protect yourself and your business

Complete our security checklists to lower the chance of you or your business becoming a target.
 

Security Wellbeing Check

To help keep you up to date with the latest security features, we’ve introduced the Security Wellbeing Check. Found in the Westpac App, it checks your Westpac settings and suggests how you can improve the security of your banking facilities.

Report a scam

If you receive any suspicious calls, emails or SMS messages, or notice unusual activity on your account, it’s important that you let us know.
 

Things you should know

Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.
 

Westpac Fraud Money Back Guarantee - Our Westpac Fraud Money Back Guarantee ensures that you will be reimbursed for any unauthorised card transactions provided that you have not contributed to the loss and contacted Westpac promptly. Refer to your card’s conditions of use for full details, including when you will be liable.
 

 1. Our Online Banking Security Guarantee is not applicable to Corporate Online Banking.