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How We Protect You

We offer a range of security features and services, such as fraud prevention technology and secure Online Banking, to ensure your accounts remain secure.

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What you’ll find here

Built in technology: How we protect you 24/7 behind the scenes

Security features: Features you can use or activate to boost your online security 

Security Guarantees: How we cover you for fraud and how to qualify

Bank securely with Westpac Protect™

Our Westpac Protect™ services are here to help keep you safe from fraudsters - protecting you, your finances and your family. Our technology constantly learns from your banking activity, helping to keep you safe from suspicious activity. 

Fraud and scam monitoring 

We protect your Online Banking using comprehensive, real-time authentication and fraud detection platforms. This allows us to get to know your digital identify and behaviour, and alert you if we detect unusual activity on your accounts. 

Protecting you and your data

We work around-the-clock to detect and take down phishing websites and security threats that target our customers. If you see something suspicious, report it to us. 

Trusted Wi-Fi detection 

The Westpac app checks the security of your Wi-Fi network connection when attempting to sign in. We may send you a prompt if we detect that the Wi-Fi network could be unsafe or pose as a possible security risk to you and your banking. 

Security Code

Set up Westpac Protect™ Security Code for added fraud prevention when banking online. Receive a One-Time Password to your registered security device to authorise certain transactions and features, giving you greater peace of mind when banking online.

Protecting you is our #1 priority

Westpac SaferPay

If we spot any warning signs on your payment, we’ll ask you about it. The extra questions will only appear when we detect a potential scam.

Digital Card

It’s a digital version of your card, with the added security of a dynamic CVC that updates every 24 hours helping to reduce the risk of fraudulent card activity by over 50%. Use it to shop online and pay bills.

Westpac Verify

When adding a new payee, to a BSB and account number, we’ll do a check to see if the account details you’ve entered have been commonly used. 

Westpac SafeCall

An Australian-first in-app calling capability to help prevent scammers impersonating us. If we need to talk to you, some calls will come through the App.

Smart Verify

Save a trip to the branch by verifying your identity with your smartphone camera. It’s fast, secure and simple.

Credit/Debit Card Protection

Our card protection technology will automatically block suspicious transactions that are deemed to be high-risk of fraud. In addition, the One-Time Password feature will help enhance your card security when shopping online. 

Qualifying for our security guarantees

Your Online Banking and Credit Card transactions have unique security guarantees, helping to protect you from fraud. Fraud is when someone gains access to your accounts or details for the purpose of making illegal transactions.
Online Banking Security Guarantee*

If your Westpac account is compromised as a result of online fraud, we guarantee to repay any missing funds or unauthorised transactions provided you comply with our Online Banking Terms and Conditions.

How to qualify:

Have not voluntarily participated in the transaction

Have not shared your sign in details or security codes

Immediately informed us of any unauthorised activity

 

Our Credit Cards ensures that customers will be reimbursed for any unauthorised transactions provided that the customer has not contributed to the loss and contacted Westpac promptly. Refer to your card’s terms and conditions for full details, including when a customer will be liable.

How to qualify:

Unauthorised transaction made without your knowledge

Reported promptly within your billing cycle

Have not voluntarily agreed to the transaction

 

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Report suspicious activity 

By reporting a suspicious message, email or SMS to us, you're helping our customers and the Australian community stay one step ahead of cyber criminals.
 

Report now

More information

Articles to help you stay safe

Staying safe online can often feel overwhelming. Read about some of the ways you can stay up to date and keep your account safe. 

Read articles

Stay up to date

Get access to the latest scam and alerts targeting our customers 

Stay informed

Additional ways to protect yourself

Give us a call

If you have concerns or queries about your accounts, please get in touch.

Contact us

Email us

hoax@westpac.com.au

 

If you come across any suspicious emails forward it to us, then delete the email. 

Visit a branch

Call or visit your local branch and speak to one of our specialists.

Things you should know

Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.
 

Westpac Fraud Money Back Guarantee - Our Westpac Fraud Money Back Guarantee ensures that you will be reimbursed for any unauthorised card transactions provided that you have not contributed to the loss and contacted Westpac promptly. Refer to your card’s conditions of use for full details, including when you will be liable.
 

* Our Online Banking Security Guarantee is not applicable to Corporate Online Banking.
 

This information is general in nature and has been prepared without taking your personal objectives, circumstances and needs into account. You should consider the appropriateness of the information to your own circumstances and, if necessary, seek appropriate professional advice.