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What are the permissions I’ll see on my phone and why are they requested by the Westpac Android Mobile Banking App?

When you install the Westpac Mobile Banking App on your Android phone, you’re shown a list of permissions that the app requests. The descriptions of these permissions are created by Google and, currently, there’s no way for Westpac to customise them. So, to make sure you understand what features we access and what data we actually collect, we’ve provided a more detailed breakdown and guide of the permissions below.

In devices with Android 6.0 or newer the app will ask the user to grant permissions to selected services during the first use. Permissions can be managed in your device Settings > Application manager > Permissions. The access path may vary depending on the Android version.



As requested on your phone

Why do we ask for it?


Allow Westpac to take pictures and record video?

We need this permission to activate your card using the camera on your phone.


Allow Westpac to access your contacts?

We need these permissions so the app can open your contacts list for services such as such as PayID and Pay to Mobile.


Allow Westpac to access this device's location?

We need this permission so we can check activity from unexpected places. We also use this permission so the app can show you the nearest Westpac branch and ATM.


Allow Westpac to make and manage phone calls?

This app won’t actually make or manage phone calls. This permission is needed so the app can read your phone’s status and identity, which we need so you can do your banking securely. This permission also allows you to call us from within the app.


Allow Westpac to access photos, media and files on your device?

The app needs this permission so you can save documents to your device (such as an eStatement PDF). The app needs to access your files so it can check you have enough storage space to save the document.